Senior Inside Sales Executive

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses. 

As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values: 

1. People first: We empower and elevate the service provider, the consumer, and their communities.
2. Act like an owner: We take responsibility for our actions and their results.
3. Work as a team: We collaborate and care about the success of our team and others.
4. Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity.

Ready to join us? Read on for more.

As a Senior Inside Sales Executive, your primary role will be to convert warm leads into sales and assist with initial customer onboarding. You'll expand your client base by providing exceptional service, generating referrals from existing clients, and exploring additional sales opportunities. Collaborating closely with your manager, you’ll support the launch of new initiatives aimed at driving sales performance. Additionally, you’ll mentor 2-3 team members within your pod, leading by example and embodying Booksy's values and principles

• Identify and engage potential clients through outbound calls, emails, and social media.
• Qualify warm leads and conduct needs analysis to understand customer requirements.
• Conduct product Demos and help clients to complete the initial set-up on Booksy App according to their needs.
• Build and maintain strong relationships with prospects and existing clients from initial contact to the onboarding process.
• Collaborate with your sales manager to develop and implement effective sales strategies.
• Meet and exceed monthly sales targets and KPIs by utilising your own skills and experience, following the Booksy Sales Methodology, and maintaining a high level of productivity.
• Support and collaborate with the Onboarding team for the correct activation of the client.
• Maintain accurate records of interactions and sales activities in the CRM system.
• Excellent management of your pipeline and ensure each lead is worked effectively by following the prescribed contact strategy
• Attend assigned meetings and training.
• Participate in ad hoc projects.
• Stay up-to-date with industry trends and market developments.
• Provide feedback to management on customer needs and competitor activities.
• Represent the company at trade fairs or trade events to attract current and potential Booksy customers.

Requirements

• Takes full ownership and responsibility for your performance, proactively seeking ways to improve and meet objectives.
• A competitive nature and desire to be the best, but also get a real sense of joy when you see your colleagues doing well. 
• Unafraid of hard work and have the grit and determination to make things happen. 
• Enjoys speaking with people, patiently helping them solve problems and tailoring a solution to help them grow their business.
• Multitasking, organisation and time management skills will be essential
• Adaptable and open to change, you’re unafraid to try new things and take the lead on your own ideas
• See every challenge as an opportunity, and every problem as something you can help solve. 
• Excellent communicator with strong persuasive abilities
• Sales and negotiation skills can be learned, but a positive and proactive attitude is something you bring with you
• Your team will quickly become like your family. Their success is your success. You will go out of your way to help them succeed and nurture a supportive and fun working relationship.
• Embrace a 'can-do' attitude, never saying, 'that's not my job.' Whether it’s supporting a colleague, another team, or Booksy as a whole, you’re ready to step in and make it happen
• You’ll set the standard of excellence for your team, demonstrating a strong work ethic through leading by example.

Desirable skills :

• Industry knowledge (e.g. beauty, salons, nail tech, hair-dressing, SaaS, etc.) 
• 5+ years of sales experience with a demonstrated track record of success
• Proficient in Google Suite
• Medium/high level of Salesforce skills

What you need to know about the sales team:

• We work hard but love to have a laugh while doing it. 
• We pull out all the stops to get our targets in the bag!
• We value open and honest communication. No problem, concern or worry is ever solved by hiding it in the shadows. 
• We care about each other and Booksy as a whole.

Benefits

• The opportunity to be part of something big – the world’s fastest growing beauty marketplace!
• 25 days of annual leave plus bank holidays and your birthday off!
• Medicash coverage
• Life assurance (4x your salary)
• Access to the Worksmart wellbeing app
• Flexible working hours, a genuine work-life balance, and the option to work fully remotely within your country.
• Work with friendly, welcoming, and ambitious people who are always ready to help.
• The chance to operate in a truly international environment – we have teams in 6 countries!