ELEKS Customer Support Office is looking for a Senior Infrastructure Support Engineer / L2 Support Engineer in Europe.
ABOUT PROJECT
Our customer is a well-known investment consulting company from the USA that has been providing their services since 1974. We are looking for a person who can do in-place upgrades of Windows Server 2012 to 2019/2025 and communicate/collaborate with the team to upgrade these systems.
REQUIREMENTS
- 7+ years’ experience in server administration
- Experience with Windows Server 2012 to 2019/2025 administration
- Extensive knowledge of Microsoft products including Office 365
- Knowledge of Linux administration will be a plus
- Practical skills in different OS and software configurations and support will be a plus
- Knowledge of Active Directory and domain environments
- Strong PowerShell scripting skills for automation
- Experience with application compatibility testing
- Knowledge of DNS, DHCP, TCP/IP networking fundamentals
- Experience with VMware, Azure and certificate management (PKI)
- Excellent communication and collaboration skills
- Ability to maintain effective working relationships with colleagues and customers
- Ability to effectively explain technical aspects to the staff
- Upper-intermediate level of English
RESPONSIBILITIES
- Providing in-place upgrades of Windows Server
- Communicating and collaborating with the team to upgrade these systems
- Ensuring service levels are maintained and tickets are tracked and resolved on time
- Taking ownership of escalated tickets and resolving them successfully
- Supporting spillover calls from the first-level queue when the call threshold has been surpassed
- Handling the weekly rotation of our Knowledge Base article maintenance
- Take ownership to resolve customer requests in accordance with SLAs and incident management protocols
WHAT WILL YOU GET WITH ELEKS
- Cooperation with a customer
- Challenging tasks
- Competence development
- Ability to influence project technologies
- Projects from scratch
- Team of professionals
- Dynamic environment with the low level of bureaucracy
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.
