We are strengthening our incident management team. You will be at the helm, managing incidents and leading the way. Your role at Dynatrace is crucial in ensuring best-in-class reliability and shaping incident response for our customers. Your detailed responsibilities in this new team will be
Prepare for Effective Incident Response:
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Response Coverage: Join a new global team of Incident Commanders coordinating incidents 24/7 in a follow-the-sun model
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Training and Preparedness: Train teams on incident response protocols and ensure readiness for critical incidents
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Process Improvement: Ensure our incident management process fits best-in-class, aligning with industry standards, company, and customer need
Navigate Critical Incidents with Success:
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Incident Coordination: Manage high-severity incidents, leading temporary response teams to ensure timely resolution and minimal business impact.
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Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize and mitigate incidents, ensuring the right experts are engaged.
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Communications: Ensure all personnel know their roles during incidents. Keep teams aligned and ensure regular updates to customers and internal stakeholders.
Continuously Learn and Improve:
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Postmortem Management: Lead blameless postmortem sessions, reviewing incident response and resilience, and tracking execution of improvement actions
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Metrics and KPIs: Define and track key metrics to measure the effectiveness of incident management and leverage them for data-driven improvement planning.
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Customer Interaction: Prepare detailed postmortem write-ups for customers, providing clear and actionable insights. Monitor and report on SLAs.
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Stakeholder Communication: Maintain a holistic view of production status and communicate updates to internal stakeholders and customers.
- Proven experience in incident management and SRE or Security Operations, ideally within a SaaS environment.
- Strong technical background with the ability to understand complex systems and troubleshoot issues.
- Strong team player who stays calm and keeps the focus for the group in tough situations.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
- Experience with postmortem processes and continuous improvement methodologies.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Passionate about pushing the limits to operate a vast SaaS solution reliable and performant at scale!
What's in it for you?
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
