Senior Implementation Specialist

About Us

Rho is on a mission to make finance frictionless for business. Our team and technology power high-performing companies with an end-to-end finance platform that seamlessly enables teams to safely conduct and manage company cash and spending across commercial-grade banking, corporate cards, A/P and more.

About the Role

As an Implementation Manager at Rho, you will be pivotal in ensuring a smooth and efficient onboarding process for our clients, helping them harness the full potential of our comprehensive product suite. This role places you at the heart of Rho rapid growth trajectory, surrounded by a team that is enthusiastic about our customers and passionate about our products.

Your role will involve direct interaction with clients, guiding them through the technical implementation of Rho solutions across various domains such as banking, expense management and accounting Integrations. You'll work closely with our operations and product teams to enhance implementation processes, lead product launches, and contribute to team growth. Depending on your experience and our business needs, you'll be aligned with the customer segment that best fits your skills during the interview process.

This position is based out of New York City Office 5 days per week. 

Responsibilities

• Manage implementation projects from inception to completion, ensuring client goals and timelines are met.
• Provide training and support to clients as needed to ensure they are fully equipped to use the company’s products and services effectively.
• Gather feedback from clients and internal teams to identify opportunities for process improvements. Implement best practices to enhance the efficiency and effectiveness of the implementation process.
• Act as the primary point of contact for clients during the implementation phase. Communicate project status, address client concerns, and ensure a positive client experience.
• Facilitate the adoption of Rho products, driving customer satisfaction.
• Collaborate with Sales, Account Management, and Technical teams to ensure smooth transitions and continuous support.
• Work closely with Product and Engineering teams to address customer issues and suggest product improvements.
• Assist in developing and refining implementation processes and best practices.

Qualifications

• Bachelor’s degree
• 4+ years in a customer-facing implementation or onboarding role, preferably in a fast-paced SaaS, B2B environment.
• Demonstrated ability to manage multiple projects and stakeholders effectively.
• Exceptional communication and presentation skills, with a knack for simplifying complex concepts.
• A passion for building strong client relationships and a commitment to exceptional customer service.
• Strong analytical skills, a growth mindset, and a continuous improvement ethos.

Our people are our most valuable asset. This role is based out of our New York City office and the base salary is $116,000 with an OTE of $145,000. Base salary may vary depending on relevant experience, skills, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.