Senior Implementation Engineer, Technical Account Manager

Who we are: 

Panaseer is a unique business that is changing the face of enterprise security. 

As a scale-up at the intersection of data science and big data technology, our Continuous Controls Monitoring platform (CCM) pioneered a new market category in the rapidly growing security sector. CCM enables global organizations to better protect themselves from cyber-attacks by ensuring their cybersecurity defenses are fully deployed and working effectively at all times.  

Panaseer has grown rapidly over the past decade and won numerous industry awards, most recently being recognized by the World Economic Forum as a 2023 Technology Pioneer helping to solve the world's most pressing issues. We are also included in three 2023 Gartner Hype Cycles Reports for Security Operations, Cyber Risk Management, and Workload and Network Security.  

The company's continued growth is built on our shared values, which shape how we treat one another and the decisions we make. We want everyone at Panaseer to feel empowered to be authentically themselves, engage their curiosity and work together to create something truly unique. 

Role and Responsibilities: 

Own Panaseer's technical delivery; primarily helping to deliver exceptional, predictable customer value.

• Lead and own customer engagements from a technical point of view; be the Panaseer product expert.
• Deliver in a standard, repeatable way. Maintain efficient working practices that optimise the value our customers receive.
• Coach and guide other Implementation Engineers; champion technical excellence and best practice.
• Be the voice of our customers across the company, understanding the value they receive and balancing their needs vs wants, mapped to agreed customer expectations and investments.
• Acts as a role model in terms of achieving results and quality; challenges the status quo to improve our processes and ways of working.

Requirements

Who you are: 

You will have experience with: 

• Working with technologies such as SQL, Hadoop, Snowflake, AWS, Git, NiFi and Unix / Linux environments 
• Building engaging partnerships with customers at all development stages; implementation, onboarding and adoption  

• Problem solving to identify root causes and lead on fixes to technical issues 
• Rolling out improvements to drive more optimal delivery 

Desirable skills: 

• 6+ years of experience in customer delivery, technical delivery or software development 

• Strong SQL and data analysis experience 

• Ability to lead, own and prioritize tasks effectively 

• Strong customer facing and relationship building/collaboration skills 
• Ability to lead a team of customer facing technical engineers, providing coaching and mentoring to grow your team members professionally 

We also welcome applications from more experienced candidates who may possess more of the desirable experience outlined in the role description above and are looking for a more experienced role  (e.g. significant previous people leadership experience). A higher salary range and different role may be considered for such additional experience. Please advise us of your salary requirements in the application process

Salary range

$110,000-$130,000

Benefits

At Panaseer, we strive to enable the best environment and atmosphere: 

• An annual leave allowance of 25 days per year 

• Competitive salaries including equity options  

• 401k 

• Private Health insurance for you and your family 
• We are currently offering a productivity allowance to support remote working ($100 per month tax free) 

• Access to benefits market and employee discounts 

• In-house online wellbeing coaching support  

Diversity  

Panaseer is an equal employer, committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our staff are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness for all in our employment and in our provision of services and not to discriminate, or favour, on the grounds of race, colour, religion, gender identity, sex, sexual orientation, pregnancy, nationality or national origin, ancestry, citizenship, age, neurodiversity, marital status, parental status, disability, medical condition, physical appearance or socio-economic status.  

Accessibility - If you require assistance in applying for open positions please contact [email protected].