Senior Human Resources Coordinator - Workers' Compensation

Senior Human Resources Coordinator, Workers’ Compensation 

Summary:

In this role, you will provide administrative support to ensure seamless workers’ compensation and leave of absence experiences for our teammates. You will also support the development and execution of critical HR processes and administrative tasks under intermittent supervision. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

• Administer workers’ compensation and leave of absence processes from start to finish, in compliance with all relevant labor laws as well as Cortica’s defined policies, procedures, and core values 

• Serve as the main point of contact for teammates with workers’ compensation and leave of absence-related support needs, and respond to their requests in a courteous, professional, and personalized manner 

• Interface with workers’ compensation insurance representatives and claims adjusters, report incidents as needed, respond to requests with pertinent information in a timely fashion, and bring claims to resolution 

• Develop strategies for enhancing Cortica’s workers’ compensation and leave of absence programs, including processes and materials designed to support and educate teammates, minimize costs, and facilitate teammates' return to work 

• Facilitate HR training sessions relevant to workers’ compensation and leaves of absence 

• Complete other tasks and projects as assigned, including those related to wage and hour compliance, leaves, accommodations, workers’ compensation, and HR systems  

NON-ESSENTIAL JOB DUTIES/OTHER FUNCTIONS: 

• Other duties as assigned 

COMPETENCIES: 

To perform the job successfully, the teammate should demonstrate competencies in the following areas: 

Teamwork: Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; and puts the success of the team above their own interests. 

Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; and conserves organizational resources. 

Computer Skills: Has knowledge of computer operating systems, including Microsoft Office applications. 

Customer Service: Maintains a professional demeanor when dealing with difficult or emotional situations; responds promptly to teammate and other stakeholder needs; solicits feedback to improve service; and responds to requests for service and assistance. 

Mathematical Skills: Demonstrates an ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Interpersonal Skills: Keeps emotions under control; remains open to others’ ideas; tries new approaches; shows respect and sensitivity for cultural differences; and promotes a harassment-free environment. 

Oral and Written Communication: Listens and asks for clarification as needed; responds well to questions; participates in meetings; reads and comprehends written and verbal instructions; and writes clearly and informatively. 

Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for their own actions; and follows through on all commitments. 

Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; and monitors their own work to ensure quality. 

Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; and uses equipment and materials properly. 

Attendance and Punctuality: Is consistently at work and on time; arrives at meetings and appointments on time; and works agreed hours. 

Dependability: Follows instructions, responds to management direction; takes responsibility for their own actions; meets commitments; and follows policies and procedures. 

WORKING CONDITIONS AND ESSENTIAL PHYSICAL DEMANDS: 

The environmental factors described here are representative of those that may be present in the workplace while the team member performs the essential functions of this job. 

Office or Home Office Environment: 

• Work involves sitting most of the workday greater than 50% of the time 

• Walking and standing are required only occasionally 

• Required activities: 

• Communicating over phone and video call 

• Typing and applying pressure with the fingers and palm 

• Expressing or exchanging ideas by means of the spoken and written word 

• Conveying detailed or important spoken instructions to customers and other workers accurately, clearly, and at times, quickly 

• Hearing: Perceiving nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information in oral communication, and to make the discriminations sound.  

• Repetitive motion: Substantial repetitive movements (motions) of the wrists, hands, and/or fingers  

• Exerting up to 10 pounds of force occasionally with force to lift, carry, push, pull or otherwise move objects, including the human body 

• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading, primarily on a computer monitor 

• Occasional travel required for offsite meetings and events (normally less than 10% of the time) 

MINIMUM EDUCATION, CERTIFICATIONS/LICENSES, AND OTHER REQUIREMENTS: 

• Passion for building enhanced processes and practices, and for operating in an environment that is fluid and entrepreneurial 

• 2+ years of case management experience 

• Knowledge of employment law (federal, state and local), employment legislation, and compliance 

• Customer service-oriented – driven to find the best solution for everyone 

• Strong communication and interpersonal skills, with the ability to deliver a range of messages in a professional and compassionate manner, using an appropriate tone 

• Outstanding organizational skills with strong attention to detail 

• Self-starter who can work reliably in a remote setting 

• Ability to demonstrate professionalism and trustworthiness when dealing with sensitive and confidential information 

• Proficiency in Excel 

• Experience with UKG (preferred) 

COMPLIANCE 

• Keep patients, teammates, and other stakeholder information confidential, and access such information only on a need-to-know basis for business purposes as required by HIPAA 

• Comply with all HIPAA regulations regarding corporate integrity, and security obligations Report unethical, fraudulent, or unlawful behavior or activity 

• Comply with all job relevant OSHA regulations and regularly scheduled trainings 
• Comply with all regularly scheduled harassment trainings 

Reasonable accommodations may be made to enable teammates with disabilities to perform the essential duties and physical demands. 

Your Compensation & Benefits 

Cortica cares deeply about the well-being of each member of our team, and we have created a passionate, caring, and growth-minded culture that helps teammates thrive! As a Cortica teammate, we’ll support your well-being through medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses. We value you and the experience you bring to your role, and are proud to provide you with a compensation and benefits package designed to enhance all aspects of your life.

The base pay rate for this opening is $28.05 an hour.

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3Wz81zr