Senior HR Business Partner

This position is based in Boston, MA. This is a hybrid role that requires a minimum of four days on-site per week.

Who we are

At Wayfair, we love to solve complex business problems with technology to serve our millions of customers, to sell and deliver a catalog of millions of products, and to continue growing at a rapid pace. Wayfair is on a path to be the world’s largest online destination for the home, tapping into a TAM of $1200bln by 2030. Our marketplace offers over 30 million products from 23,000 suppliers and we served 24 million customers in 2021 alone.

We are looking for a Senior Talent Business Partner (Senior Manager, HRBP) to support the Commercial organization. Our Talent Business Partner team is the strategic arm of Talent focused on identifying, developing and implementing projects and initiatives to staff, on-board, develop, motivate, assess, retain and organize our talent who ultimately enable our high growth business. We push our senior leaders to think strategically about their people and are accountable for building the organizational structures, leadership and future teams that will propel Wayfair's success as a business. We weave together talent-related data to tell a cohesive story about the organizations we support and where we need to invest and arm our stakeholders with the data they need to make strategic decisions.

Who you are

• Proactive and use good judgment when defining / executing plans against nuanced, and highly confidential situations - pivoting as needed along the way
• Strong customer service focus with a sense of urgency and excellent follow through
• Excellent communication skills, and a passion for working across multiple leaders and their teams, synthesizing points of view and owning a coherent action plan 
• Hypothesis driven, comfortable diving-deep and analyzing data with the ability to interpret, translate, and communicate findings in ways that motivate and empower leaders to take action
• Proven experience in coaching leaders in an ambiguous, fast-paced environment (e.g. high EQ)
• You are a bar raiser - you’re self-aware, curious, and passionate about the business context and continuously iterating and improving to drive impact 

What you’ll do

• Partner with key Talent teams and business leaders to design and deliver execution strategies supporting broad change initiatives (e.g. optimizing organizational design, changing operating models, welcoming new leaders, etc.)  
• Coach functional partners - across levels - on managing performance feedback, leadership development, and conflict management with their teams
• Partner with central Talent partners, Talent Business Partners, and key stakeholders to develop and implement scalable calibration, compensation and development processes
• Provide guidance and advising on best practices to support managers on effectively managing, evaluating, and growing individual performance and development 
• Advise and consult in the resolution of employee relations concerns by partnering with employees and managers to recommend effective, equitable, and scalable solutions
• Conduct investigations, provide accurate and timely responses to concerns, and determine solutions that uphold legal compliance and equity 
• Support people-focused, department-specific business objectives by leading core analyses (e.g. employee voice surveys, deep-dives, listening sessions etc.) and use related outputs to shape action planning that yields a positive impact on efficiency, customer, and revenue/cost
• Amplify central Talent initiatives - gathering stakeholder feedback, cascading key messages, and capturing and sharing back insights around outcomes

Desired Experience

• 7+ years of experience in Human Resources as a Human Resources Business Partner (HRBP) or a direct business- facing support role
• Bachelor’s degree in Human Resources, Business, Communications, or related field
• Advanced skills/experience with Microsoft or Google Office Suite of tools - Excel and Sheets specifically