Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
About the team:
This is a newer role offered at Turo within our protection department in Phoenix, Arizona and you will report to our Senior Manager, Claims Operations. You will own the relationship, performance, and service delivery with one or more Business Process Outsourcers (BPOs) site(s). You'll collaborate to execute a user experience that delights Turo’s community. On a typical day, you'll review BPO performance compared to goals, provide feedback and coach BPO through problem spaces, review BPO action plans and hold them accountable, attend required department and cross-functional meetings, and manage trade-offs with your cross-functional peers. If necessary, you will roll up your sleeves and assist the front line while simultaneously thinking of how to improve the process.
The Senior Guest Team Program Manager provides technical expertise and guidance to our BPO and ensures file handling meets or exceeds all company guidelines and requirements. They ensure focus is placed on quality contact, accuracy, and file resolution. They will also manage multiple vendor relationships and will be the point of contact for process updates, accurate forecasting, and overall handling of guest communications for Turo claims.
What you will do:
Your profile:
The Phoenix base salary range for this full-time position is $82,000-$100,000k + equity + benefits. Our base pay is determined by role, level, and location. Your recruiter can share more about the specific compensation offered for this role during the hiring process. Please note that the base pay listed in this posting reflects the base pay only, and does not include bonus (if applicable), equity, or benefits.
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
About Turo
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.