Senior Global Mobility Specialist

About Coupang

Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.

Team Description:

• As a valuable part of Coupang’s Global Mobility team, the Senior Global Mobility Specialist will manage a caseload of the end-to-end global mobility processes, helping to ensure a smooth relocation and onboarding experience for our expatriates. The ideal candidate has a positive can-do attitude, thrives in a high energy, customer focused environment, works well managing multiple priorities and stakeholders, and is confident in their ability to drive continuous improvements to the program. 

Key Responsibilities:

• Acts as the primary point of contact for expatriates, providing guidance and support in managing their end-to-end global mobility processes from relocation to on-assignment benefits to repatriation
• Provide outstanding customer service, including resolving any issues or escalations efficiently and effectively
• Liaises closely with key vendors, including relocation and destination services agencies, global health insurance, and travel providers ensuring they meet their SLAs
• Collaborates effectively with internal stakeholders to ensure policies and processes are fit for purpose, efficient, and compliant.
• Manages, regularly audits, and analyzes their global mobility caseload data, creates reports, identifies trends and patterns to influence changes and enhancements to the program
• Performs accounting tasks, processing global mobility invoices, and reports on gm compensation and spend
• Supports team to develop and deliver ongoing training and resources to employees and stakeholders, keeping all well informed of the policy, processes and any changes
• Proactively stays informed of industry and functional specialty, researching best practices, notable trends, and benchmarks to recommend improvements
• Collaborates on Global Mobility, Immigration and other HR team initiatives and projects as assigned

The Ideal Candidate has:

• Bachelor’s degree or equivalent experience in Global Mobility, Human Resources or related field
• 3+ years experience in Global Mobility function or related field
• Experience resolving urgent issues, with a strong sense of accountability and judgment
• Ability to prioritize effectively and manage multiple complex projects and tasks tracking key dates and deliverables
• Excellent customer service, emotional intelligence, cross-cultural conscientiousness and supportive of diverse communities
• Strong written and verbal communication (English and Korean) including tact and diplomacy
• Excellent attention to detail, organizational, and time management skills
• Comfortable taking initiative and working independently, in addition to collaborating as a team-player, building effective relationships with cross-functional teams
• Proficient in Microsoft Office Suite and confident in their ability to learn, navigate and leverage other systems and technologies
• Experience working with confidential data and handling sensitive matters with discretion

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• The employment type of this position is regular including 12 weeks probationary period.

• This job posting may be closed prior to the stated end date for application if all openings are filled.     

• This position includes 12-weeks of probation period.      

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. 

Privacy Notice

• Your personal information will be collected and managed by Coupang asstated in the Application Privacy Notice located below. https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.