Senior Floor Manager - Customer Experience

Join us as a Senior Team Lead in our Stratford Westfield Store. The role will be supporting the store team to help bring Gymshark to life, in real life. No two days will be the same, with responsibilities spanning from driving top-tier customer satisfaction and protecting customer retention to supporting the management of your team, delivering impactful training and creating learning opportunities for your team to grow and excel.  

This is an amazing opportunity for an experienced store leader who has experience working within a fast paced, high growth brand and is genuinely passionate about our brand and mission. You’ll inspire and motivate your team to create exceptional experiences for every customer. 

Here's why to come onboard: 

• You’ll be supporting Gymshark’s most important assets: our people, customers and community - putting you at the heart of our rapid growth into a billion-dollar global business. 
• This role is genuinely important to our business performance – it a key role in taking what we have built up online, bringing it to life and helping to build a hyper-localised and fully engaged community. 
• Our team and remit is rapidly growing with the business, and the opportunities to test and learn, educate and build relationships are endless  
• We operate in a fast paced, agile working environment which creates opportunities for anyone who wants to enhance their skillset alongside the BAU activities.  

And here’s what we are looking for from you:  

• Leadership experience in a fast-paced, high-volume, and agile environment.
• Experience managing teams and are passionate about development.
• Comfortable shifting gears and spinning multiple plates.  
• Excellent communication skills, with the ability to both give and receive constructive feedback.
• You do everything to ensure community and customer satisfaction.
• A shared passion for community, wellness and fitness.   
• You do all of this whilst having fun, and ensuring others around you are too.
• You would work where and when the business needs you, be it in-store, on weekends or bank holidays. 

CLOSING DATE: 15/09/2024

In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check. This will be conducted at offer stage and covers unspent convictions only. In all cases we’ll always speak to you first and no offers will be automatically withdrawn. 

THE PERKS. 

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way. 

🏖 34 days holidays (including Bank Holidays) 
💰 Employer pension contributions up to 7% 
🏋️‍♀️ Contribution to a gym membership  
🦈 50% Gymshark Discount 
🥇 Financial, Physical and Mental Wellbeing Support 
🧸 Generous Family Leave package – we support you extending your family 
💰 Competitive Incentive scheme  

💰 Cashback & Discounts programme

BELONGING AT GYMSHARK. 

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected]

OUR VALUES ARE INVALUABLE 
Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a S**t). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way). You understand that to go further, we go together (Put Family First)