Are you customer-focused, detail-oriented, and skilled in PARCS and troubleshooting? Flash is seeking a dedicated Senior Field Technician to join our dynamic Support Services team, providing exceptional onsite support to clients in the Seattle, WA region.
In this role, you will play a key part in delivering outstanding service through installation oversight, resolving complex technical issues, and ensuring the seamless operation of advanced parking technology solutions. This opportunity is ideal for someone who thrives on putting customers first, communicates effectively, manages tasks with precision, and excels at balancing priorities in a fast-paced field environment. Join Flash and make a meaningful impact in the innovative world of parking technology.
What You'll Do:
- Provide regional onsite support across multiple garages and parking lots, ensuring that all Flash equipment is fully functional and troubleshooting issues as they arise.
- Oversee onsite installation tasks including supporting installation contractors, making low voltage terminations, completing network installations, starting up and testing equipment, and providing onsite training to clients.
- Communicate project updates to the Project Manager and notify clients when repairs are complete.
- Document issues and resolutions daily in a ticketing system.
- Work with the manager to schedule and coordinate work and repairs for hardware failures that require contracted vendor involvement.
- Manage installations under the guidance of the Project Manager, fully understanding the scope and nature of each project.
- Commission and test all aspects and functionality of Flash equipment upon installation completion.
- Service, troubleshoot, and resolve issues, ensuring all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
- Complete commissioning documents, provide onsite hardware client training, and handle other necessary communications.
What You Bring:
- Progressively responsible experience in technical roles, ideally within the parking industry.
- Proven expertise in customer success, project coordination, and technical support, with strong customer-facing communication skills.
- Extensive experience with PARCS systems, including familiarity with various gate manufacturers, models, and programming for diverse project requirements.
- Ability to manage competing priorities effectively in dynamic and fast-paced environments.
- Strong professional ethics, including proactive and concise communication, collaborative problem-solving, and building constructive relationships.
- Commitment to embodying Flash's core values while delivering exceptional service and technical solutions.
Qualifications:
- Bachelor of Arts, Associate’s Degree, or Technical School Certification in a related field, or equivalent education and experience.
- 8-10+ years of technical experience, ideally within the parking industry, with customer support, project coordination, or account management roles.
Technical Expertise:
- Extensive experience with PARCS systems, Access Control, CCTV, and relays.
- Familiarity with LAN/WAN networks and components, and general low/high voltage wiring or commercial electrical knowledge.
- Hands-on experience using hand tools, a multimeter, and installing local networks.
Preferred Certifications: Comptia A+, Network+ certifications are a plus.
Other Requirements:
- Valid U.S. driver’s license with a clean driving record.
- Experience communicating effectively in a technical support environment.
- Knowledge of various gate manufacturers, models, and programming for diverse project scopes.
Join us in making a difference as we build our future. Flash is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
