As a Senior Field Applications Engineer, this role serves as an internal bridge between Business Development/Product Management and Engineering. It involves being a technical lead and the main point of contact for industrial customers. The position requires support for some customers based on the China market. Ideally, it requires an excellent technical understanding of lidar products (or similar sensing modalities) and their applications in various customer scenarios. Flexibility and the ability to manage multiple priorities and tasks are essential. Typical responsibilities include pre- and post-sales customer support, leading customer engagement, gathering requirements, executing product demos, working with the AEye engineering team, collaborating and deploying solutions, and conducting customer presentations and demos.
Tasks, Duties & Responsibilities:
- Leading critical customer engagement in lidar deployment for non-auto markets
- Familiarity with perception applications and working with Lidar point clouds
- Supporting customer development and PoC projects with key customers
- Project Management of deployment activities, including up to 20-30% travel
- Technical support for existing and potential non-auto customers
- Processing and following up on RMA and returns
- Reporting lidar issues to engineering and collaborating as a team to resolve them
- Be the voice of the customer (VOC) in providing feedback and solutions.
- Hybrid - onsite required a minimum of 3 days per week
Essential Skills & Experience Requirements (required):
- Bachelor’s degree in engineering with 7+ years of relevant experience
- Experience in lidar or other relevant sensing modalities.
- Experience working with external partners & customers.
- Experience in a fast-paced and demanding technology development environment.
- Ability to interact and discuss technical matters with people of different professional backgrounds
- Great interpersonal, communication, and presentation skills
- Ability to produce documentation and concise reports with a clear structure
- Ability to handle critical situations and improvise as needed
- Some heavy lifting, up to 50lbs may be required
- Willingness to travel, sometimes to uncommon destinations
Preferred Skills & Experience:
- Familiarity with Linux OS commands and operation
- Experience with programming languages (C++/Python)
- Experience in one or more industrial markets.
- Familiarity with ROS and sensor fusion
- Experience in data analysis and automated test scripts
- Experience with IT and networks
Other Optional Skills:
- Business Fluent in Mandarin
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