Senior Executive Assistant
Who we are:
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation.
Our Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems.
Our fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
Why this role matters;
The role of the Sr Executive Assistant is essential in ensuring smooth, efficient operations at the executive level, directly impacting an organization’s productivity. By managing schedules, communications, and high-priority tasks, the Sr Executive Assistant allows executives to focus on strategic decision-making rather than administrative details.
You will act as a trusted liaison between executives, teams, and external partners, fostering clear communication and organizational alignment.
What you will do;
- Provide independent administrative support of the day-to-day activities, including calendar management. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
- Manage travel and travel associated planning and arrangements
- Use superior organizational skills to manage and support the scheduling, call follow-up, triage, and decision making. Plan, coordinate and ensure the Head of the Business Unit’s schedule is followed and respected, and keep him well informed of upcoming commitments and responsibilities
- Provide effective support with the preparation, execution and follow-up of meetings
- Communicate directly on behalf of the Head of the Business Unit with local & global executive team members, customer executives and employees
- Act as a delegate on behalf of the Head of the Business Unit for internal system approvals
- Plan and organize internal & customer special events, including multi-day activities
- Coordinate meetings including staff meetings, special events, training, and workshops (i.e. internal and offsite meetings, etc.) which includes creating the agenda, making travel arrangements, preparing, and disseminating meeting materials and information
- Support daily operations with use of Vonage administrative tools & other general tools.
- Drive improvement and implementation of administrative processes and routines
- Partner, network, and communicate effectively with other assistants within and outside the organization
What you will bring;
- 8+ years of experience working in a large, international corporate environment
- 10+ years of relevant experience as an Executive Assistant, Project Management or Office Manager type experience required.
- Extensive experience with arrangement of complex schedules, time management and logistics, across multiple time zones; global experience preferred
- Flexibility to communicate and complete tasks during non-traditional working hours
- Self-driven professional with the ability to manage through ambiguity, and independently run activities with minimal supervision
- Superior problem-solving skills, with a strong focus on structure and execution
- Strong work ethic and able to maintain a high level of confidentiality
- High degree of professionalism in dealing with diverse groups of people, including senior executives, staff, customers and community leaders including Strong ability to execute work with a diversity, equity, and inclusion lens
- Excellent communication skills and executive presence
