As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients
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Customers obsessed
- Customer focus with a consistent approach and enhance customer satisfaction.
- Create and grow engagement/relationships across multiple functions within the client’s regional organization.
- Show interest in the customer and their business/industry
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Effective Communicator
- Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
- Facilitating daily two-way communication with clients as well as internal stakeholders.
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Be the channel for Voice of Client
- Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
- Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
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Results & Outcome Focus
- Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
- Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
- Contribute to QBO.
- Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.
- Bachelor/ Master Degree from all backgrounds
- At least 2-3 years of experience in relevant field which required communication, operational and analytical skills
- Proficient in using PowerBI, Excel; Python is a plus
- Demonstrated strength in analytics and logical reasoning, coupled with the ability to clearly explain analytical techniques to clients
- Excellent interpersonal, communication & presentation skills, proven record of value add presentation
- Business English knowledge, both verbal and written
- Ability to work within a virtual environment
- Ability to function independently and manage multiple workstreams at a time
- Open for change, integrity & client-centric mindset
Our Benefits
- Flexible working environment
- Comprehensive health insurance
- Life assurance
- Pension plan
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
