Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours.
Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.
With a focus on customer-centric thinking, we're not just another vendor – we're a transformative force in the industry. By joining one of our Customer Excellence teams, you will have the chance to work with our portfolio of over 10,000 customers, including many Fortune 500 companies.
Job Overview:
The Senior Enterprise Customer Experience Manager (ECXM) is a key role in the Customer Excellence organization, dedicated to delivering high-impact technical solutions and ensuring the satisfaction, health, and retention of enterprise customers. This role emphasizes a commitment to customer advocacy, leveraging advanced knowledge in OCR, Intelligent Document Processing (IDP), and automation to maximize customer success and contract fulfillment.
The ECXM acts as a trusted advisor to enterprise customers, addressing complex technical requirements, implementing best practices, and supporting proactive, impactful customer care.
Key Responsibilities:
Required Skills and Experience:
Preferred Qualifications:
Why Join Us?
As a Senior Enterprise Customer Experience Manager focused on Enterprise Support, you will play a key role in ensuring our enterprise customers receive exceptional service and support, contributing to their success and long-term satisfaction.
Salary Range:
-The anticipated base salary range for this position is between $115,000 and $150,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Additionally, you will enjoy some of our local benefits such as:
- Comprehensive medical, accidental, and life insurance
- Weekly wellness sessions to support your physical and mental well-being
- A generous paid time off policy
Join ABBYY, and you will:
Love how you work
Love whom you work with
Love what you work on
ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.
Love how you work, what you work on and whom you work with. Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth while fuelling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PWC, KeyBank, Spotify, and H&R BLOCK in our client portfolio. As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. With a focus on customer-centric thinking, we're not just another vendor – we're a transformative force in the industry. Join us and be part of a team that's changing the world, one solution at a time. For more information about life at ABBYY visit abbyy.com/careers
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Experience Manager Q&A's