REQUIREMENTS:
- Experience 3+ years
- Excellent working experience in ServiceNow Testing, including Service Portal, ITSM module, and integrations
- Hands-on expertise in ServiceNow Automated Test Framework (ATF).
- Experience in preparing test cases and UAT coordination
- Experience with ITSM module and Service Portal features
- Strong understanding of ITIL principles.
- Collaborate with developers and stakeholders to develop test cases and ensure successful execution of UAT
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Excellent communication and interpersonal skills
- Excellent analytical, problem-solving skill.
RESPONSIBILITIES:
- Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
- Determining and implementing design methodologies and toolsets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production rollouts.
- Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
Bachelor's or Master's degree in computer science, Information Technology, or a related field.
