Senior Education Technical Program Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Education has a mission to empower MongoDB developers through interactive learning, documentation, and community. Product Documentation (Docs) is a key piece of the education portfolio and serves over 1M learners each month.  Docs includes content coverage across all of MongoDB’s products and is delivered on a platform which features a rich learning experience. The Docs Content team is a diverse team of dedicated technical writers who author the product content in collaboration with the product engineers in the company. The Docs engineering team maintains a platform to support these writers, ingest content on a daily basis from our writers, and deliver it for consumption. This platform uses MongoDB technology including the database, search, vector search, etc. along with continuous Integration and continuous delivery (CD/CD), AI, parsing and publishing capabilities to deliver sites in English in 3 other languages. The Program Management team within the Education organization provides project management and tracking on all key content and platform engineering programs. Programs include improvements to all aspects of how the platform is engineered along with how content is developed. This group has visibility to all Education projects in Documentation and MongoDB University which drive online training.  

In this new role you’ll report to our EDU Program Management Lead to be the mission control for our Docs teams. This is a unique role that brings technical writers, engineers, designers, and product managers together in a more cohesive and effective way. You’ll manage larger content and engineering projects that are aligned with our strategic direction to enable millions of learners.

This role will be based in the US, either fully remote or at one of our US-based offices.

What You’ll Do

• Partner closely with content and engineering leads to grow the technical capabilities of the platform and also to interface with content teams who are creating content covering the MongoDB product footprint
• Serve as the go-to point of contact for large projects, removing roadblocks and tracking dependencies to completion
• Drive planning, roadmapping, and communications for projects to ensure timely implementation
• Create team systems by rolling out and memorializing scalable processes that empower the team and streamline their work
• Operationalize best practices for measuring success
• Manage Jira boards, dashboards, tickets, and automation to enable transparency and manage workloads
• Elevate the team’s presence within the organization by providing visibility to other stakeholder organizations including Engineering and Product Design understanding what information to provide to what audience
• Build trust and partnership between the Docs Content teams, Design, Product, and Engineering
• Develop process improvements for the Docs Content teams as a whole

What You’ll Bring

• 5+ years Technical Program Management experience
• Experience managing complex projects from both a content and technical perspective, which requires being able to understand how key technology components work together to effectively track progress 
• Ability to speak with confidence about educational & learning creation and production activities and workflows
• Jira proficiency (Jira wizardry is a huge plus!) 
• Excellent communication and storytelling skills; knowing when and how to share with the right audiences 
• A coaching mindset; the ability to utilize project management methods to enable team functions toward results
• Collaborative negotiation style that leverages MongoDB core values and Leadership Principles: #buildtogether and Communicate with Clarity 
• Leadership and problem-solving skills
• Keen sense of when to follow a process and when process is getting in the way and needs tweaking
• Proactive approach, pride of work, and passion for iterative workflow development
• Fluency in creative, flexible, and effective ways to work with global teams

What You Can Expect

• In about 3 months you’ll have ramped up on MongoDB Docs Content work and refined some quick-win processes for the team
• In about 6 months you’ll have rolled out or crafted new processes, templates, and frameworks, especially around planning and delivery
• In about 12 months you’ll have automated key processes, enhanced workflows, created reporting mechanisms, and made significant progress toward interdepartmental and cross-functional processes that improve content creation

What Makes Us Great

• We value doing what’s best for the user community, the team, and each other
• We encourage open, honest, authentic communication 
• We believe that good ideas come from everywhere 
• We have a strong feedback culture, asking and providing in the spirit of making everyone better

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.