Senior Education Technical Program Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Education has a mission to empower MongoDB developers through interactive learning, documentation, and community. Product Documentation (Docs) is a key piece of the education portfolio and serves over 1M learners each month.  Docs includes content coverage across all of MongoDB’s products and is delivered on a platform which features a rich learning experience. The Docs Content team is a diverse team of dedicated technical writers who author the product content in collaboration with the product engineers in the company. The Docs engineering team maintains a platform to support these writers, ingest content on a daily basis from our writers, and deliver it for consumption. This platform uses MongoDB technology including the database, search, vector search, etc. along with continuous integration and continuous delivery (CI/CD), AI, parsing and publishing capabilities to deliver sites in English in 3 other languages. The Program Management team within the Education organization provides project management and tracking on all key content and platform engineering programs. Programs include improvements to all aspects of how the platform is engineered along with how content is developed. This group has visibility to all Education projects in Documentation and MongoDB University which drive online training.  

In this new role you’ll report to our EDU Program Management Lead to be the mission control for our Docs teams. This is a unique role that brings technical writers, engineers, designers, and product managers together in a more cohesive and effective way. You’ll manage larger content and engineering projects that are aligned with our strategic direction to enable millions of learners.

This role will be based in Canada, either fully remote or at one of our Canadian based offices.

What You’ll Do

• Partner closely with content and engineering leads to grow the technical capabilities of the platform and also to interface with content teams who are creating content covering the MongoDB product footprint
• Serve as the go-to point of contact for large projects, removing roadblocks and tracking dependencies to completion
• Drive planning, roadmapping, and communications for projects to ensure timely implementation
• Create team systems by rolling out and memorializing scalable processes that empower the team and streamline their work
• Operationalize best practices for measuring success
• Manage Jira boards, dashboards, tickets, and automation to enable transparency and manage workloads
• Elevate the team’s presence within the organization by providing visibility to other stakeholder organizations including Engineering and Product Design understanding what information to provide to what audience
• Build trust and partnership between the Docs Content teams, Design, Product, and Engineering
• Develop process improvements for the Docs Content teams as a whole
• Drive coordination between education content & development teams and internal stakeholders to prioritize the team's backlog and plan its release roadmap

• Identify risks to the team's delivery, mitigating them where possible
• Own the data around the health of the team's project and ticket backlog
• Know when a project/team requires more hands-on management and know when it is time to operationalize and develop a process framework for the project and/or team(s)
• Promote a culture of continuous improvement by conducting retrospectives to help identify areas of growth and learnings within and across teams
• Recognize patterns in a sea of information and take action accordingly
• Ability to speak with confidence about educational & learning creation and production activities and workflows
• Expand knowledge into new domains as called upon

What You’ll Bring

• Experienced in managing technical projects and working with full-stack development teams using a variety of project management techniques.
• Experienced with 5+ years working in a technical capacity and/or in a project or program management role.
• Advanced Jira experience required - workflow creation/management (including status/transition properties, triggers, conditions, validators, and post functions), automation creation/management, custom field & screen configuration management, and dashboard creation/management. ScriptRunner experience is a plus.
• Inspired to innovate in areas where automation can replace manual work. The team works with JIRA and Google Docs so any programming proficiency with either or both tools is a plus. 
• Excellent communication and storytelling skills; knowing when and how to share with the right audiences 
• Experience managing organizational change, understanding how to bring people along the journey
• A coaching mindset; the ability to utilize project management methods to enable team functions
• Diplomatic negotiation style
• Natural leadership and problem-solving skills
• Keen sense of when to follow a process and when process is getting in the way or needs tweaking
• Proactive approach, pride of work, and passion for iterative workflow development
• Expertise in creative, flexible, effective ways to work with global teams

What You Can Expect

• In about 3 months you’ll have ramped up on MongoDB Education Documentation Content and Engineering work and refined some quick-win processes for the team.
• In about 6 months you will be actively partnering with your key stakeholders and own executing on those processes and you’ll have rolled out or crafted new processes, templates, and frameworks, especially around planning and delivery. 
• In about 12 months you’ll have automated key processes, enhanced workflows, created reporting mechanisms, and made significant progress toward interdepartmental and cross-functional processes that improve content creation

What Makes Us Great

• We value doing what’s best for the user community, the team, and each other
• We encourage open, honest, authentic communication 
• We believe that good ideas come from everywhere 
• We have a strong feedback culture, asking and providing in the spirit of making everyone better

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.