Join our team as the Senior Director of Store Operations and drive excellence across Torrid's retail stores! In this pivotal role, you'll lead the development and implementation of operational procedures, systems, and business processes to enhance efficiency, elevate the customer experience, and support the success of our stores. If you're passionate about retail operations, process optimization, and empowering teams to thrive, this is your opportunity to make an impact with Torrid.
What You’ll Do:
- Develop and execute retail operation strategies to drive store performance.
- Review current retail processes, identifying areas of improvement and evolving the vision.
- Responsible for the retail operating model, driving retail operations excellence and standards across all markets.
- Review daily metrics and reporting for all stores and ensure corrective action to remedy issues and deficiencies.
- Set clear goals and expectations and provide guidance to ensure the successful execution and testing of retail initiatives.
- Ensure KPI’s are set and help achieve Torrid’s overall company targets.
- Develop audit procedures, enforce proper tracking & reporting activity.
- Foster cross-functional collaboration with other departments (such as marketing, sales, business analytics, finance) to align retail initiatives with overall business objectives.
- Create and oversee the implementation of standard operating procedures (SOP), internal processes, and compliance training for Torrid’s retail stores.
- Review and ensure all communication to Retail Stores is clear, concise, accurate and timely.
- Lead and participate in preparation for new store openings, supporting the expansion into new markets.
- Portfolio manager for all retail-driven initiatives that impact corporate transitional and analytical systems.
- Define/validate architecture for overall solutions, focused on integration points and data needs across platforms, analytics, and financials.
- Lead and participate in the implementation of updating or installation of new retail store programs and equipment.
- Ensure company retail software systems are properly used and audited and evaluate new tools.
- Participate in all capital improvement projects as needed by the construction team.
- Lead a team of Managers and oversee their growth and career development.
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Perform other job duties as assigned.
What You’ll Need:
- 8+ years of experience in store operations or a related field, or a combination thereof.
- 7+ years of experience leading a team.
- Bachelor’s degree in Communications, Business Administration, or equivalent experience.
- Experience using data to identify insights that drive action.
- Proven ability to consult, partner, and influence leaders across the organization.
- Effective communication, problem solving, and critical thinking skills applied at all levels of the organization.
- Strong team player that is willing to roll up their sleeves to get the work done and the ability to multi-task and meet deadlines, while thriving in a fast-paced work environment.
- Excellent interpersonal skills, including ability to communicate clearly and concisely both orally and in writing with all levels of management.
- Ability to interact professionally with a diverse group, executives, and managers.
- Ability to thrive in a fast paced, rapidly changing work environment with many competing priorities.
- Develop and drive accountability for self and others.
- Strong customer/client focus with the ability to provide a superior customer/client experience and build long-term relationships.
- Demonstrates professional maturity that represents the organization’s image.
- Minimal travel required
What You'll Get:
- A culture where people are accepted and encouraged to be who they are.
- Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
- Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales.
- Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
- Tuition reimbursement program
- Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
- Discounts on cell phones, and computer purchases, entertainment tickets and more.
- Pet insurance for your fur babies.
- Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
- You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Salary: $166,936 – $210,390 / year
We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:
E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
