Senior Director, Sales Operations

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

Job Profile: Senior Director, Sales Operations

Location: NJ or London Office contract with hybrid working expectations and some travel

Vonage Sales Mission: 

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. 

VCP Revenue Enablement Mission (within which sits Sales Operations):

We are committed to driving operational excellence, optimizing processes, and providing strategic support to enhance the efficiency and effectiveness of our sales teams.

We execute on this goal by integrating innovative technologies, data-driven insights and empowering our sales force for unparalleled success, whilst collaborating seamlessly across cross-functional groups within Vonage. 

It is critical to our success, to foster a culture of continuous learning and development. Through targeted training programs, coaching initiatives, and the implementation of cutting-edge sales methodologies and technologies, we strive to elevate the skills and capabilities of our sales teams.

What you will do:

• Lead and inspire a global Sales Operations team, providing strategic direction and ensuring operational excellence across regions.
• Foster a collaborative and high-performance culture within the team.
• Utilize data-driven insights to optimize sales processes, enhance forecasting accuracy, and drive revenue growth.
• Implement metrics and KPIs to measure the effectiveness of sales strategies and identify areas for improvement.
• Develop and implement scalable and efficient sales processes to drive productivity and improve overall sales performance.
• Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.
• Work with executive leadership to develop, direct and drive key business strategies that provide the highest levels of operational support and improvement for Vonage’s sales efforts worldwide.
• Define operational and support objectives, driving the team to hit key milestones and deliver according to performance expectations.
• Establish budgets, operational plans and performance goals and requirements.
• Collaborate seamlessly across cross-functional teams within Vonage  
• Provide advice and consultation to sales, marketing and other stakeholders to understand significant, recurring and business critical challenges, requirements and expectations.
• Track and evaluate sales funnel and operational metrics, providing regular insights to management and recommending techniques to improve funnel performance.
• Advise and consult with sales representatives and management to refine lead qualification processes and analyze and report on campaign performance
• Engage with C-Suite executives to align Sales Operations strategies with overall business objectives.
• Present insightful analyses and recommendations to support decision-making at the highest levels.
• Possess a deep understanding of the sales technology stack, including CRM, analytics, and automation tools.
• Evaluate, implement, and optimize sales technologies to streamline processes and enhance efficiency.
• Establish and refine sales processes to maximize efficiency and effectiveness.
• Ensure compliance with appropriate regulations and company policies.

What you will bring:

• Proven track record of successfully leading global Sales Operations teams in SaaS, UC, CPaaS or Contact Center industries.
• Extensive experience in developing and executing sales strategies that drive revenue growth.
• Strong analytical skills with the ability to translate data into actionable insights.
• Logical and process-driven mindset to optimize sales workflows.
• Highly polished in presenting complex data and insights to C-Suite executives.
• Effective communication skills to convey ideas and strategies clearly.
• Experience working in a global business environment, understanding cultural nuances and adapting strategies accordingly.
• In-depth knowledge of the sales tech stack, including CRM platforms, analytics tools, and automation solutions.

What is required for the application:

• Bachelor's degree in Business, Sales, or a related field. MBA is a plus.
• Prior leadership experience at an executive level.

What’s in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Potential next move?

VP Sales Operations