Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
We are looking for a Seasoned Director/Senior Director to lead our platform support team. The role reports to the Overall Leader for Platform Support and is responsible for troubleshooting platform issues, monitoring improvements, and identifying the root causes of platform stability issues. The Senior Director/Director will be responsible for managing and mentoring Platform Support team that is responsible for managing and maintaining Saviynt’s Unified Solution platform across AWS and Azure cloud environment. This
individual will also be responsible for driving operational excellence, quality improvements within the organization with well-defined processes, metrics, and goals for process quality.
You will have the unique opportunity to lead our strategic initiatives and drive continuous improvement on existing programs. Your scope will include finding operational gaps which need immediate fixing to provide a better experience for our customers.
This function will collaborate with internal teams such as Cloud Engineering, Product engineering, Technical excellence teams to ensure Customer commitments are met resulting in increased customer satisfaction. You will partner with our regional support Delivery teams in ensuring our customer platform service requests are responded within SLA. You will manage a distributed team of folks to provide 24 x 7 support on Platform reported issues.
WHAT YOU WILL BE DOING
WHAT YOU BRING
- 7 to 10+ years related work experience in Cloud operations managing a 24 x7 Global team responsible for supporting a mission critical environment.
- 7 years of experience working with Linux, and cloud providers like AWS, Azure.
- 5+ years leading and developing a global team, Preferred experience with managing a remote team.
- 3+ years’ experience working with Kubernetes.
- 3+ years working knowledge of XML, JSON, and scripting languages
- Prior experience in automation technology would be a plus
- A track record of meeting complex stakeholder needs under tight timelines and resource constraints
- Experience building efficient processes that scale across a large organization
- Ability to think and work independently, solve problems, and develop recommendations
- Must be able to present to senior leadership in a clear and concise manner and articulate ideas in a proper format
- Exceptional communication skills, both written and verbal
- Experience working with cross functional teams
- Strong planning, analytical and organizational skills
YOU’LL EXCEL IN THESE COMPETENCIES
- Iterative mentality – start with the 80% solution and improve over time
- Ability to relentlessly prioritize based on business impact
- Strong communication skills are required to align a range of stakeholders on priorities, timing, and output
- Ability to effectively handle multiple tasks and time-sensitive projects with changing priorities
- Ability to present complex technology concepts to Senior executives in an understandable way
- Drive improvements based on data analysis and evidence to bring positive change to Platform Support
- Team player who will work across the organization to create and drive an actionable strategy.
- Strong change management skills are critical to implement various WW Support strategies.
- Track record of building and continuously improving processes and programs supporting multiple stakeholders with often conflicting priorities
- Ability to build solid relationships with individuals at all levels,
If required for this role, you will:
Complete security & privacy literacy and awareness training during onboarding and annually thereafter
Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
