Waltham, United States

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We have an opening for a Senior Director of Platform Engineering to lead us to a best-in-class delivery organization and deliver the strategy for our CI/CD Pipeline consolidation, Tooling, Move to OTL (Open Telemetry), Kubernetes Adoption, and transform the culture to a Platform Engineering Org and DevOps Culture.

What You Will Do:

Instill and drive a delivery-focused culture while promoting a fun, hardworking workplace environment
Help teams scope and create project plans around key business initiatives
Work closely with program management to ensure timelines are met to the satisfaction of key stakeholders
Verify that systems and practices are compliant to internal and external specifications
Coordinate with different project teams to identify and develop cost-reduction processes, as well as strategize on procedures to maximize the team's effort and productivity within the approved deadline.
Bring a passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community
Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.
Design, implement, and maintain scalable platform solutions that support cloud, hybrid, and on-premise environments.
Develop and manage infrastructure as code (IaC) using tools like Terraform and Ansible
Collaborate with cross-functional teams to define platform architecture, monitoring, and automated deployment strategies.
Ensure the platform’s availability, scalability, and performance by proactively identifying and addressing bottlenecks and failure points.
Build and maintain CI/CD pipelines to streamline code deployment and infrastructure updates.
Monitor and troubleshoot platform issues, providing timely resolution to keep systems running smoothly.
Drive initiatives for improving platform security, compliance, and disaster recovery strategies.
Drive the adoption of Containerization and OTEL
Ensure Secure Code Delivery as part of CI/CD (CVE reductions, etc.)

Who you are:

15+ years of industry experience with 6+ years in a managerial role
Proven track record establishing and leading successful software teams
Experience managing and engaging teams in remote locations
Experienced in quality practices, techniques, and tools at all layers of the stack
Experience with high availability, high-scale, performance systems preferred
Scrum and agile enthusiast along with understanding of other methodologies including Kanban
Hands on enough to contribute to technical conversations, decisions, strategies, and review code
Familiarity with .NET, JavaScript, React.JS, MySQL, AWS/Google Cloud, Linux, Java and a range of open source libraries
Proven experience as a Platform Engineer, Site Reliability Engineer (SRE), DevOps Engineer, or related role
Strong understanding of cloud platforms (AWS, GCP, Azure) and cloud-native technologies (Kubernetes, Docker, etc.)
Expertise in infrastructure as code (IaC) and automation tools (Terraform, CloudFormation, Ansible, etc.)
Proficiency in scripting languages (Python, Go, Bash, etc.)
Experience with container orchestration and microservices architectures
Familiarity with Open Telemetry, monitoring, logging, and observability tools (Prometheus, Grafana, ELK Stack, etc.)
Solid understanding of networking, security, and scaling best practices
Experience with configuration management tools (e.g., Chef, Puppet, Salt)

#LI-HK1 #LI-Hybrid

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$208,800—$261,000 USD

Why You’ll Love Us:

We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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Senior Director - Platform Engineering