Senior Director, Operations Excellence

Technology is at the heart of running great restaurants and a critical element of every major initiative underway.  Developing and deploying technology across 13,000+ restaurants in the US requires major alignment and focus to ensure seamless execution that protects our restaurant operations.  

We are looking for a highly skilled Senior Director to lead the US Technology Operational Excellence team.  This team is the backbone of our US Technology organization, responsible for leading a team who:

• Drives integrated planning for the department (intake)
• Leads our most complex technology deployment programs to ensure reliable, on-time, high quality delivery (PMO)
• Manages a highly complex operator funding model
• Leads local supplier management for technology products
• Is driving improvement of our communications both internally and externally to drive more positive sentiment towards the great work that we do  
• Leads a highly effective governance model with our critical owner/operator team

Key Responsibilities

• Establish and nurture the Operational Excellence organization
• Build alignment within a complex organization
• Bring excellent PMO leadership to further develop and lead the US Technology intake and PMO function, which is accountable for all integrated planning and manages all critical, cross-product initiatives for US Technology
• Drive improvements into the integrated planning function to ensure that plans are timely, robust and that the US Technology team only works on products and projects that deliver value
• Lead the team to simplify our highly complex operator funding model, including driving transparency with key owner/operator stakeholders 
• Lead our critical governance group with key owner/operator leadership to remove friction which will ensure faster delivery and higher adoption of technology initiatives
• Lead the strategic alignment and communications team who will drive significant improvement in sentiment within the organization and with all critical stakeholders through a clear focus on improved communications and transparency
• Establish and drive a data-driven culture across US Technology – through project execution, financial management and governance processes
• Lead a team of directors and managers – provide strategic vision for the department while also balancing near term deliverables
• Develop and evaluate business cases and the ability to effectively advocate for necessary investments
• Deliver concise, compelling, data driven business recommendations as you update the leadership team and decision-makers on project status and progress

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $193,610 - $251,690 per year 

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Computer Science / Engineering degree
• 10+ years of technically focused experience
• To be a change agent and have a strong passion for improving process
• Strong Program/Project management experience in a complex organization
• Retail and Digital technology experience
• Broad experience across the IT SDLC including development, deployment and support, as well as multidisciplinary expertise in financial, vendor management, communications and driving results in a global organization
• Ability to build and leverage talent, inspire & promote teamwork leading to the development of high performing teams, regardless of reporting lines
• Strong ability to partner, negotiate and influence: peers and other technology leaders, leaders from other functions, and owner/operators

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.