Boston, United States

Senior Director of Strategic Finance & Analytics, Customer Success & Hardware

Role Description

The Strategic Finance & Analytics (SF&A) team is responsible for providing data-driven insights to inform strategic, financial, and operational decision-making across the company. We’re seeking a Senior Director to lead our Customer Success & Hardware FS&A teams to drive initiatives including business planning, corporate strategy, and strategic projects. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to drive long-term shareholder value in a hyper-growth environment at scale.

Responsibilities

Provide financial and strategic thought leadership supported by rigorous analysis, with a focus on business planning, corporate strategy, and capital allocation
Facilitate executive decision-making by translating sophisticated analysis into actionable financial & operational recommendations. Examples include: resource prioritization, monitoring leading indicators to predict business outcomes, and helping leaders meet operational goals

Own Customer Success & Hardware financial reporting and analytics processes. Examples include: weekly pacing of operational KPIs, monthly P&L reporting, and long-term forecasting of material KPIs

Drive strategic initiatives through a combination of business partnering, analytical insight, and project management
Lead and develop a team of high-performing finance and analytics professionals
Collaborate across all levels of the organization via cross-functional relationships and provide a nuanced understanding of Toast’s business model, including unit economics, customer experience, competitive context, and internal processes

Requirements

Bachelor's degree
15+ years of experience in finance and analytics: strategic finance, FP&A, or business intelligence, preferably at a high-growth tech company; or equivalent experience
Expert in Excel; extensive experience building financial models and analyzing large data sets
Excellent communication & experience with Google Suite; ability to distill complex analyses into structured outputs and present to all levels of management
Track record of leading, growing, and developing high-performing teams
Effective project management; highly organized, independent, and self-motivated
History of building positive relationships with people and teams across a broad, diverse organization
Ability to think creatively and critically, and thrive in a dynamic and often ambiguous work environment

Bonus Skills

SaaS or FinTech industry experience
Experience with Pricing & monetization
Knowledge of SQL, Python or R

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$196,000—$314,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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