What we’re building and why we’re building it.
Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
The Role:
We are looking for a self-driven Senior Director of Product to set the vision, strategy, and manage the delivery of outcomes for our core point-earning mechanics in the shopping journey, including Offers, Boosts and new Shopper experiences that are central to our primary habit loop. You will lead and collaborate with multiple highly-technical, cross-functional teams by defining the product strategy and co-collaborating on technical strategies to achieve your Collective as well as Company goals. You will manage and grow a team of Product Leads, providing high-level guidance to their scoped areas while also directly driving areas of your own as needed. Ultimately, you will help Fetch users Live Rewarded through a variety of Shopping experiences that span grocery, retail, restaurant, fuel/convenience and more.
The ideal candidate:
- Experienced product leader with a track record of designing innovative products and experiences, launching software quickly with high quality, measuring results and achieving business outcomes
- Experienced technical leader, having led complex software projects, (experience with ML is a bonus!), that pertain to shopper loyalty programs, product catalogs and merchandising, ecommerce basket building, and affiliate programs.
- Experienced manager of high performing product and technology individuals and teams and a desire to mentor, guide and coach
- Hypothesis and data-driven to inform priorities and decision making, conceive experiments, measure outcomes and improve understanding around consumer focused experiences
- An effective communicator and collaborator including with engineering, Design/UX, analytics, operational departments and external partners where necessary
- Able to thrive in uncertainty and comfortable with a high degree of ownership and bias for action; you’re a driver rather than a passenger
- Takes charge and steers the ship by defining your vision, not simply executing previously set priorities
We know we’re both succeeding when:
- Set the mission, vision, and strategy for your initiatives, and collaborate cross-functionally to align stakeholders
- Immerse yourself in the Fetch consumer and partner needs and become an expert in your subject area
- Use a combination of product instincts and data to drive decisions and results
- Collaborate with Backend and Data science leaders on strategies to drive Fetch toward high performing and outcome driven systems for our shopping focused point earning mechanics
- Collaborate with product and software engineering leaders to define, execute and launch innovative product enhancements
- Consistently demonstrate clear improvements to user, partner, and business metrics
- Drive initiatives to elevate the abilities of our product, team, and the overall company
- Attract and retain top talent to grow your team
- Get into the DETAILS to ensure we build a world-class product that our consumers and partners love and cannot live without
- No excuses; take ownership and responsibility for outcomes, and be ready to take action to remediate issues and solve tough problems in a fast-paced environment
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
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Equity for everyone
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401k Match: Dollar-for-dollar match up to 4%.
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Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
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Continuing Education: Fetch provides ten thousand per year in education reimbursement.
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Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
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Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
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Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
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Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
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Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.
