We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. As one of the fastest-growing e-commerce companies, we have built a reputation for reliability and excellence.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Job Summary:
As the Senior Director for our retail business in Taiwan you will lead the strategy to launch our third-party (3P) marketplace business. In this role, you will build relationships with third-party sellers, manage marketplace operations, and drive revenue growth through best-in-class customer experiences. This role offers a unique opportunity to build something from the ground up and make a significant impact on Coupang’s growth in Taiwan.
What You Will Do:
- Lead the strategic planning and execution of Coupang’s 3P business in Taiwan. Define and implement processes for seller onboarding, category expansion, and operational excellence.
- Identify, recruit and onboard sellers that align with Coupang’s customer centric approach. Foster strong, long-term partnerships to drive sustainable growth.
- Optimize marketplace performance through data-driven insights, ensuring that the 3P platform delivers high-quality service, competitive pricing, and an exceptional customer service.
- Partner with internal teams, including product, operations, marketing, and legal, to build scalable systems and processes that support growth. Collaborate to create seamless integrations between sellers and Coupang’s platform.
- Own and manage P&L for the 3P business in Taiwan. Define revenue targets, monitor key performance indicators and implement strategies to drive growth.
- Ensure that 3P operations deliver the highest level of customer satisfaction, continuously improving the selection, pricing, and fulfillment experience for Taiwan-based customers.
Essential Qualifications:
- 15+ years experience in e-commerce, marketplace management, distribution or related fields, with a proven track record of growting 3P or similar business.
- Experience in Taiwan’s e-commerce market, including knowledge of local seller ecosystems, retail and regulatory landscape.
- Familiarity with logistics and fulfillment processes in the context of third-party marketplace operations.
- A proven ability to negotiate and build lasting partnerships with third-party sellers and stakeholders.
- Strong leadership capabilities, including experience managing cross-functional teams and leading complex initiatives in fast-paced environments.
- Excellent analytical and problem-solving skills, with the ability to use data to drive business decisions.
- Fluent in Mandarin and English, both written and verbal preferred but not essential.
