Senior Director - Head of Global Security Operations

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.  

Role Overview

Coupang Global Security (CGS) is seeking an experienced and dynamic Senior Director of Global Security Operations to join our team and oversee physical security strategy, ensuring the safety and security of our employees, assets, and facilities across the globe. You will lead and be responsible for security and loss prevention operations, supply chain investigations, the Global Security Operations Center (GSOC), and the physical security design and technology team. Reporting to the Chief Security Officer.

This role demands an individual with a proven track record in Global Security, crisis management, loss prevention, exceptional leadership skills, and the ability to navigate complex security challenges in the Republic of Korea and abroad.

In this position, the Senior Director of Global Security Operations (GSO) will have regular engagement with multiple teams and stakeholders to improve speed and efficiency of physical security design, reduce loss and drive supply chain investigations, and ensure the GSOC is more prepared and resilient. To be successful in this position, the Sr Director of GSO must be eager to learn Coupang’s Security Processes across all regions globally, build strong relationships with key business teams, and develop robust physical security designs and plans.

What You Will Do:

• Develop and implement a comprehensive global physical security strategy aligned with the company’s objectives.
• Lead and manage the Loss Prevention team, Design and Technology team, and GSOC team, providing. Direction, mentorship, and development opportunities.
• Ensure physical security designs and measures for all company facilities, including offices, fulfillment centers, and data centers are robust and implemented timely.
• Evaluate and integrate advanced security technologies, such as surveillance systems, access control and alarm systems.
• Implement and maintain advanced technologies and systems for incident detection, reporting, and response coordination.
• Develop and execute loss prevention strategies aimed at minimizing the fraud, and other losses that impact our supply chain network.
• Collaborate with supply chain, operations, and retail teams to identify vulnerabilities and implement effective loss prevention measures.
• Analyze loss trends and metrics and adjust strategies accordingly.
• Work closely with heads of legal to ensure thorough and compliant investigation processes.
• Oversee the GSOC, ensuring it operates effectively as the central point for security monitoring and response.
• Ensure 24/7 monitoring and rapid response capabilities to address security incidents globally.

Qualifications:

• Bachelor’s Degree (master’s degree preferred) in Business, Security, Government, or related field.
• 10+ years of experience in military/law enforcement, physical security management, global security, loss prevention, security operations center, and/or corporate security, with at least five years in a leadership role, preferably in a global context.
• Understanding of ASIS, ISO, TAPA, PCI-DSS, and other international standards that guide security operations and relevant certifications in executive protection and security management.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Extensive knowledge of security protocols, threat management, risk management, and/or crisis management.
• Demonstrated ability to work discreetly and maintain confidentiality in all manners.
• Exceptional leadership and interpersonal skills with the ability to build and lead a high performance team.
• Strong analytical and strategic thinking capabilities to assess and mitigate potential security risks.
• Experience in the e-commerce or retail industry is highly desirable.
• Certified Protection Professional (CPP) or similar certification is preferred.