Senior Director, Enterprise Customer Strategy is responsible for actively partnering and engaging our top customers in their customer journey. In this highly strategic role, you will help our top customers maintain strong business relationships that would maintain and generate revenues and increase the customer’s value realization.
Reporting to and working with our VP, Enterprise Customer Strategy, you will be responsible for having a solid understanding of the eVisit technology and our target markets. Your goals are to assist in the evaluation of our customer business' needs and drive action with other departments to enable customer value realization.
In this role, you will:
- Engage with assigned eVisit’s customers in the Large Hospital Systems and Integrated Delivery Networks segment.
- Develop a deep understanding of the current and future state of Enterprise Virtual Care strategy as it impacts the assigned Health Care Systems ability to solve complex problems.
- Build and maintain multi-threaded customer relationships within the Enterprise Healthcare Customer segment of eVisit’s book of business.
- Partner with Executive Sponsors, Account Executives, Customer Success Managers, Product & Engineering and assigned members of the account team to develop and execute specific account-based service and expansion plans.
- Have shared accountability for customer retention of the assigned Enterprise Healthcare customers, ensuring that value creation is tracked, reported on, and communicated regularly to key internal and customer stakeholders.
- Serve as an input and aggregation point for Voice of Customer feedback related to program and product needs. Share analyses of aggregated information to internal stakeholders on a consistent basis.
- Ensure that customers can measure and articulate value attainment/value creation stories; prep and maintain customer’s ability to serve as key customer references and can be leveraged in case studies to demonstrate their achievements internally and market facing.
Requirements
Key Measures of Success:
- Net Revenue Retention
- Pipeline Generation, Upsell and Cross-Sell opportunity for assigned customers
- Customer Health Scores for assigned customers
- Healthy customers in segment who are reference ready and case-study complete
Key candidate qualifications:
- Deep understanding of Enterprise Healthcare Systems operations and care delivery models
- Extensive experience in the industry and working with health systems
- Proven track record in direct client management and account growth
- Ability to build and maintain trusted executive relationships
- Highly knowledgeable about client account strategic planning
- Ability to Travel 25%
Benefits
- Competitive salary
- Great benefits package including medical, dental, vision, HSA & FSA plans
- 401(k)
- Generous PTO plan, plus 12 paid national holidays
- Fun, collaborative environment where the company is working to define the future of telemedicine
- Excellent opportunity for professional growth
