Senior Director, Eats Engineering (Coupang Eats)

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billiondollar e-commerce industry from the ground up. We are one of the fastest-growing ecommerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

Coupang Eats Engineering builds various products & services for our Customers, Stores (Restaurants/Cafes), Couriers and internal operations. It’s a complex multi-faceted problem that requires optimization across the business (customer experience, merchant management, delivery efficiency & effectiveness) to provide fast and cost-effective experience to our customers and partners.

As an Sr. Engineering Director, you will lead the Delivery Logistics organization within Coupang Eats, where you will focus on optimization problems across customers, stores and delivery couriers. The challenges include optimizing customer delivery experience, courier management, courier assignments, geo fencing, store point of sale, cost optimizations, etc., all of which needs to happen real-time to ensure a seamless experience to our customers, stores and delivery couriers.

Key Responsibilities

Responsibilities will include, but not be limited to, the following: 

• Provide leadership and technical direction to Delivery Logistics Engineering organization in Coupang Eats and ensure that our engineers are working on building scalable, extendable and fault-tolerant systems
• Hire the best leaders and experienced individual contributors to grow a high performance and impact-driven organization
• Be a thought leader and collaborate closely with Business, Product & Engineering leaders to identify opportunities to drive business growth and improve efficiencies across various aspects of delivery logistics
• Drive mission critical projects in collaboration with various stakeholders and engineering leaders to solve complex business problems
• Dive deep to solve critical system issues. Ideally identify them before they happen and device a plan to address them
• Foster a culture that continuously innovates through frequent product iterations (Agile/Scrum) and help the team develop their Agile practices further
• Drive and improve the operational excellence of your organization. Own definition, measurement, and reporting of operational metrics for your products & services
• Develop, mentor, and coach managers and tech leaders on career development and professional growth

Qualifications

• 10+ years of industry experience of increasing responsibility leading engineering teams
• 7+ years of experience in managing software development with hands-on architectural experience in delivering innovative products and mission critical systems. Experience in food delivery, last mile delivery/logistics, quick commerce and/or local mobility is highly preferred
• Demonstrated experience in creating a vision, influencing cross-functionally and driving a technology organization to meet ambitious goals
• Experience leading global distributed teams, with exceptional abilities to attract, recruit, retain and scale a high-performance engineering organization
• Hands on technical skills in designing, building and delivering scalable and highly available products & services. Experience working in Java stack, AWS cloud and big data
• Strong sense of ownership, urgency, and drive. High on bias for action
• Strong verbal and written communication skills
• Bachelor/Master/PhD in Computer Science or Engineering, or related field

Recruitment Process & Others

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.    
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy 

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a naturaldisaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.