Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
We are seeking a Senior Director, Client Service with a background in the United States B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive) to join our growing team.
The Senior Director, Client Service reports to the VP, Client Service and will largely be autonomous in managing their book of business. The ideal candidate is a strong strategic thinker with experience operating as a leader of client relationships and proven success driving business growth.
This high-visibility role will require travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations.
Information Security Responsibilities
Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Role and Responsibilities
Oversee, grow, and continuously expand a portfolio of key strategic diversifiedaccounts, comprising $8-15MM in revenue
Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders
Intimately understand the client’s brand and business; identify long term goals and key objectives
Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
Guide cross-functional teams from initiation through to completion
Promote Bounteous’integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships
Collaborate with practice and competency leaders to deliver best-in-class solutions
Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders
Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys
Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
Understand the scope of programs as defined by the business requirements and budget process
Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce
Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement
Travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations
Preferred Qualifications
5+ years in an account leadership role as a client partner, client service executive, engagement lead, and/or account management experience
10+ years of experience in the professional services and/or consulting industry
5+ years of relevant experience in the U.S. B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive), either client-side or as a trusted advisor
Experience with the U.S. financial services sector (banking, wealth management, insurance, and fintech) a plus
Demonstrated success strategically growing portfolios and expanding client accounts
Strong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
Skilled at managing multiple clients in an ever-changing environment
Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
Excellent verbal and written communication skills
Strong conflict resolution and negotiation skills
Experience leading and operating in a matrixed organization
Prior people management/mentorship experience
Experience managing relationships in leveraging a global delivery team
BA/BS degree or equivalent consulting agency experience preferred
Ability to travel and work on-site with clients 60% of the time
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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.
Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.
Bounteous is willing to sponsor eligible candidates for employment visas.
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