Job Description
The Visa Client Services team develops and supports Visa's contact center and client support applications, which are used by our business partners to service our Visa clients worldwide on a 24 by 7 basis.
The Senior Dev Ops position within the team is an individual contributor role based in our Warsaw, Poland office. The successful candidate is expected to be a DevOps subject matter expert within the Cardholder Applications Development team. The selected candidate will be fully responsible for containerizing apps, building pipelines and operational excellence of services built on full stack technologies.
Responsibilities
- Responsible for agile end-to-end development process within the construct of DevOps practices and methodology
- Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.
- Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.
- Adapt to best practices and lessons learned from sprint execution to maximize team velocity.
- Design and develop enhancements or new services that are
- Scalable, resilient, secured and decoupled
- Able to detect and alert when functional or non-functional production errors occur
- Able to gather and persist behavioral and performance metrics and
- Deliver optimal customer experience.
- Perform quality assurance testing inclusive of unit, systems, integration and regression testing, and support the development of automated test scripts to be used to automate regression testing.
- Support users during their user acceptance verification.
- Deploy tested enhancements or new services to certification and production environments with rollback strategies defined.
- Responsible for operational excellence for full stack services
- Provide level 2 and 3 support to resolve incidents according to committed service level agreement.
- Provide on call support during off work hours on weekdays, weekends and holidays on a need basis, so that critical and high priority incidents are resolved within the service level agreement.
- Provide fixes to problem tickets that require root cause resolution.
- Review incident resolution and problem ticket fixes performed by junior team members.
- Proactively reduce technical debt by implementing service design and code changes.
- Keep system documentation up to date.
- Provide strong communication to keep project team and stakeholders up to date.
- Design and improve internal development methodologies utilizing .NET and supporting technologies
- Actively collaborate within Client Systems team, as well as with all other IT teams and business users located worldwide in various time-zones to fulfill the above responsibilities.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
- 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Bachelor degree in Information Technology, or equivalent
- 6+ years of DevOps and application maintenance experience in full stack technologies
- Familiar with containerization technologies such as Docker and Kubernetes
- Building pipe lines to enable continuous integration and continuous delivery
- Proficient in CI and CD tools such as Jenkins, CircleCI, or GitLab, Harness
- Proficient in scripting languages such as Python, Perl, or Bash
- Familiar with configuration management tools like Ansible, Chef, or Puppet
- Familiar in any of monitoring tools such as Nagios, Splunk, or ELK Stack
- Familiar in any of GitOps tools like Terraform, Atlantis, Argocd or similar technologies
- Experience with performance tuning
- Excellent oral and written English communication skills
- Experience in agile methodology is preferred
- Excellent analytical skills
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
