Senior Devops Engineer

Job Title: Senior Devops Engineer

Reporting To: Manager

Work Location: Bangalore

OVERALL OBJECTIVES:

As a senior member of the team, you will join a challenging and unique large-scale Transformation Program with high impact and visibility.

The Senior DevOps Engineer is primarily responsible for the engineering, configuration, installation, and maintenance of; public and private cloud, Linux OS, CI/CD, and code maintenance. We rely on our engineers to empower our users with high availability, excellent performance levels and key service. Ideally, we are seeking an experienced engineer to deliver insights and guidance as we design, build, and operate a state-of-the-art multi-cloud “greenfield” infrastructure. Of most interest to us is someone who brings ideas and solutions, a lateral thinker, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world IT service.

Primary Focus

• Build, configure and operate Google Cloud Platform (GCP) plus Google Cloud VMware Engine (GCVE), Containers and Kubernetes Clusters (GKE) as code.
• Design, build and maintain CICD pipelines, GitFlow, orchestration, etc.
• Research, evaluate and recommend resources for the CI/CD platform and GCP.
• Develop, debug, improve and/or code refactoring to deliver infrastructure (Terraform) and configuration (Ansible) lifecycle, automation and innovation initiatives, ability to drive automation initiatives independent of automation tools.
• Image management as code using Packer.
• Develop and implement agile and scalable infrastructure solutions, with advanced monitoring and alerting, while establishing best practice tools, frameworks, and processes
• Perform daily system checks, verifying the integrity and availability of development, testing, staging, and production environments.
• Identify, diagnose, and resolve connection, reliability, or performance issues.
• Contact vendor technical support for Priority 1 incidents and requests.

Additional Focus Areas

• Specific Azure DevOps experience is a plus.
• Team members are expected to grow their expertise in other systems engineer areas to provide support for the entire IT infrastructure landscape through formal training, job shadowing, service transition and documentation.
• Evaluate, recommend, manage, and operate compute and storage resources on Cloud and CI/CD platforms.

Core IT Infrastructure Technology / Engineering Duties

• Partner with other infrastructure Team Members to learn, develop and enhance the skills needed to support software-based infrastructure.
• Ensure that IT Services are delivered effectively to business customers. This includes the execution of SOPs (Standard Operating Procedures), management of IT Incidents/Problems and IT Changes as per well-defined ITIL processes, as implemented in the ITSM system (ServiceNow)
• Contribute to the reference documents to establish consistency and shared knowledge of Operations best practices and delivery methods.
• Deliver quality documentation allowing smooth day-to-day operations.
• Perform system monitoring, verifying the integrity and availability of infrastructure resources; Ensure that performance, scalability, and security is maintained and optimized.
• Identify opportunities to innovate, extend and enhance service delivery wherever possible.
• Participate in disaster recovery plans and practicing recovery operations.
• Consult with senior peers to learn through experience.
• Partner with key vendors to maintain an understanding of modern technology and leading practices.
• Cooperate closely with other Zone / Regional / Group IT Infra resources.
• Provide after-hours on-call support (rotation) and participate with solution implementation (upgrades, new releases, …), patching and deployment activities after hours as needed.

Qualifications

Education

• Bachelor's degree in computer science / comparable fields or equivalent working experience

Additional / Certifications

• Certifications in any of the following or similar technologies are a plus: Google Cloud, Azure, AWS, Hashicorp Terraform, and Linux (RHEL and/or Ubuntu).
• ITIL Foundation certification is a plus.           

Work Experience

• Minimum 3-7 years of experience working with: Google Cloud Platform environments, building and managing CI/CD pipelines, developing Terraform code, and Linux Servers (RHEL and/or Ubuntu).
• Minimum 1-3 years of experience working with: Ansible, Packer, managing containers and Kubernetes Clusters.

Competencies & Skills: 

Technical Skills

• Experience in IT Infrastructure and Operations administration, engineering, architecture (enterprise scale), including demonstrated working experience with:
  • OS system administration (Windows and Linux)
  • Virtualization technologies like VMware
  • Server Network administration (DNS, DHCP, NTP, Active Directory, etc.)
  • Automation and self-service solutions
  • Scripting languages such as Python, PowerShell, Bash, etc…

• Knowledge of Azure fundamentals (IAM, network, security, etc.), plus working experience with (provisioning of / migration to / support of) Azure Server & Storage resources
• Hands-on experience creating resource groups, virtual networks, load balancer, virtual machine, attaching storage disks, amongst other Cloud operations
• Experience supporting IaaS, PaaS, and SaaS based solutions
• Experience with or knowledge of backup & disaster recovery preparedness, monitoring, testing, and activation
• A solid understanding of Windows Systems and Linux Administration, virtual machines, and networking fundamentals. System Administration experience with Linux would be positively considered
• Solid experience in monitoring, alerting and analytics, proactive maintenance, root cause analysis, and troubleshooting. Working experience in observability tools such as Dynatrace, Splunk, LogicMonitor, Datadog, VMware vRealize, others.
• Working experience with IaC: Terraform, Ansible, etc. is a plus
• Understanding of Docker, Kubernetes and Jenkins, etc.

Other / Soft skills

• Passion for technology and staying current with emerging security trends
• Accustomed to working in a fast-paced environment with a career track-record of engineering, developing, deploying, and maintaining business critical systems
• Able to troubleshoot complex problems, and translate technical issues into understandable business language for end users
• Compliance with standards for quality, performance, or productivity
• Able to prioritize, drive results and provide clear and documented status updates/metrics to management.
• Translate business requirements into scalable infrastructure designs, cost models, and forecasts.
• Excellent writing and communication skills (fluent spoken and written English); excellent interpersonal skills and able to interact and work efficiently with people at all levels in an organization (internal employees, contractors, managers, third parties, etc.).
• Apply curiosity and technological intellect to analyze emerging concepts and make necessary recommendations to achieve transformational results in Deployments, Application & Infrastructure Support, and Automation Setup and Implementation.
• Knowledge of laboratory (regulated/controlled environment) operations and processes is a plus
• Familiarity with relevant regulatory requirements (GxP, HIPAA, GDPR, …) is a plus