The Role
You will be working with our Mumbai based team and collaborate with IT team members to address complex issues and contribute to the development of IT solutions. Work closely with other departments to understand their technology needs. Escalate any issues to the seniors and management when needed.
Office Location: Mumbai
What will I be doing?
Provide 2nd/3rd line end-user support for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems promptly to ensure minimal downtime in line
with company SLA’s via the IT Support ticketing system. Provide out of hours support as
and when required to perform system maintenance and upgrades. Be a trusted advisor
and escalation point for the 1st and 2nd line support technicians.
- Install, test and configure new workstations, peripheral equipment and software
- Modify configurations, utilities, software default settings, etc. for the company devices
- Provide support and assistance to staff working in on our Virtual Desktop Infrastructure.
- Responding to requests for assistance via Slack, phone, email, and in person.
- APAC region IT support and coordination with different region teams/ users.
- Coordinating with other teams or specialists to resolve an issue.
- Vendor onboarding and vendor management for IT asset
- Recovery of all IT assets from leavers and taking follow up from global IT members
- Prepare and provide SOC related data to IT Auditor for internal & external audit.
- Asset Management:
Maintain stock levels across EMEA. Update and maintain the asset register. Prepare and
image new machines and mobiles ready for new users including adding to MDM platforms.
Manage the asset delivery and collection for remote joiners and leavers. Assist in the
secure disposal of old hardware in line with security policies.
Maintain inventory of all equipment, software and software licenses
These are the essentials you’ll need to get an interview:
- Ensure compliance with all relevant regulations, standards, and internal policies
related to IT Support.
- Collaborate with cross-functional teams to identify and implement IT solutions to
meet business needs.
- Maintain and manage an accurate inventory of all IT assets, including hardware,
software and licenses.
- Addressing IT escalation issues. Managing India IT Team Members. Providing training
when required.
- Working on VDI and VMware issues.
- Basic Network knowledge.
- AV knowledge.
It would be great if you had these to, but we’ll support you if you don’t:
- Working on P1 & Escalation IT Issues. (Must Have)
- Support India-APAC-Dubai Office IT Issues. (Must Have)
- Working with Internal IT Auditor and active part of External IT Asset and SOC1 Audit
process.
- Communication with Internal and External Team and stakeholders. (Ok to have)
- Manage the creation of purchase orders (POs) within ERP systems such as Oracle NetSuite
(Ok to have)
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
Find your new job If you’re looking to advance your career and work alongside some of the best minds, look no further. Explore a wealth of career opportunities to find your place in our global team. See the opportunities we have available
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