This role will be based in San Francisco, Sunnyvale, New York or Chicago. At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
The Deal Desk team are the strategic advisors to LinkedIn’s Field Sales team, managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand. We drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls. The Senior Deal Desk Strategists will understand the ins and outs of our policies, processes, and systems. They will advise, coach, and train Sales Reps on a day-to-day basis to efficiently work within LinkedIn Sales process and policies. Additionally, each Senior Deal Desk Strategist will be expected to lead initiatives to improve our processes, systems, and/or team.
Responsibilities:
Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes
Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring
Lead ongoing and month end audit and quality activities
Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes
Ensure LinkedIn Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced
Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and reporting
Identify, scope, and deliver process and systems changes that improve operations for the Sales organization
Work in a dynamic environment and adapt to new business processes on a week-to-week basis
Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders
Models our cultural values to more junior members of the team
Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems
Flexibility to transition into different support roles within the team based on the needs of the business is required
Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues
Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved
Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes
Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly
Manage escalations of all OTC issues from Sales and clients
Demonstrate the ability to go “above and beyond” in the support of our Sales teams and clients
Basic Qualifications:
2+ years in revenue operations, sales operations, pricing, or relevant experience
1+ years experience with Google and Microsoft Office products
Preferred Qualifications:
Comfortable with change and an ability to thrive in a fast-moving environment
Excellent interpersonal and communication skills
Ability to learn quickly in a dynamic and collaborative environment
Strong business acumen, organizational, time management skills and attention to detail
Humor is a huge part of LinkedIn culture. Changing the world is hard work so it’s important we have a few laughs while we’re doing it!
2+ years of experience with Excel
Experience with Salesforce, Microsoft Dynamics, or Oracle is a plus
Ability to process a high volume of transactions with accuracy and integrity
Suggested Skills:
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $71,000-$102,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.
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Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
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