Hyderabad, India

Full-Time

What you get to do in this role:

Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way.
Research and propose appropriate models/techniques, as well as implement, train and evaluate the models yourself.
Contribute to the design, implementation, and scaling of LLM's as a key AI-first platform offering in ServiceNow’s portfolio.
Collaborate daily with a team of like-minded developers, applied research scientists, product managers and quality engineers to produce quality software.
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality & high-impact solutions to our users.

To be successful in this role you have:

4+ years of related experience with a Bachelor's degree; or 2 years and a Master's degree; or a PhD without experience; or equivalent work experience
Expertise in Python, OOP, Design Patterns.
Experience in Pretraining of an LLM is preferred but not mandatory
Experience with Instruction fine tuning and other fine tuning techniques is a must.
Experience with Reinforcement learning is preferred but not mandatory.
Experience with various transformer architectures (auto-regressive ,sequence-to-sequence etc)
Ability to read latest papers and experiment with the ideas.
Creating and maintaining large-scale data processing pipelines that ensure that data is processed accurately, efficiently, and securely.
Communicating your research findings to both technical and non-technical stakeholders, and working to ensure that the benefits and limitations of LLMs are clearly understood across the organization.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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