Our mission and where you fit in
At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 300,000 businesses globally, with 2 million+ users on the platform. We have no plans to slow down.
There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!
What your days might look like
Reporting to the CX Operations Manager, you will be a key strategic partner and champion for our Customer Experience (CX) team to represent their strategic goals and processes to the wider CX Operations Team. Your responsibilities will range from Data Analysis, Project Management, CX Enablement and Process Design and System Optimisation- requiring a mix of analytical insight, strong business acumen, and cross–functional collaboration with leaders in Customer Experience, Support and Commercial Operations. .
To be successful, you will need to get deep into (sometimes ambiguous) data so that you can understand the business thoroughly, rapidly diagnose issues and formulate solutions. First Principles Thinking, Intellectual curiosity, and a bias for action are essential.
As a Senior Data Analyst, you’ll -
Strategic Project Planning & Execution
- Manage large-scale CX projects from conception to completion, ensuring alignment with business goals.
- Contribute to the development and execution of the company's overall CX strategy.
- Identify long-term opportunities for enhancing customer experience and operational efficiency.
- Oversee project planning, resource allocation, and risk management to deliver projects on time and within budget.
- Lead strategic initiatives aimed at improving customer retention and satisfaction.
Process Optimization and Innovation
- Identify and implement innovative solutions to enhance operational efficiency and improve customer satisfaction.
- Develop and document new standard operating procedures (SOPs) for CX processes.
Strategic Collaboration
- Collaborate closely with Data & Engineering to ensure CX projects are integrated seamlessly across the organisation.
- Act as a strategic advisor to senior management on CX improvements and operational strategies.
- Foster a collaborative environment to drive cross-functional initiatives.
What you will bring
- Bachelor's degree in Business Administration, Statistics, Economics, or a related field.
- 6+ years of experience in operations analysis, project management, or a related role, with a focus on customer experience.
- Proven track record of leading and managing complex projects.
- Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Excel, Tableau).
- Excellent communication and presentation skills.
- Experience with process improvement methodologies
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Strong problem-solving skills and attention to detail.
Experience is important, but for us the biggest measure of success is people who can live and breathe our EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.
The EH Way
The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page https://employmenthero.com/careers/
In short, you’ll love working with us if -
- Revolutionising employment gets your heart racing.
- You thrive on the flexibility (and responsibility) of a remote-first business.
- Our values align, and shape how you show up every day.
- You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.
Plus, you’ll get to enjoy a number of great perks, including -
- A generous budget for your home office.
- Cutting-edge tools and technology.
- Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year).
- 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package.
- Reward and recognition programs - because great work should be recognised and rewarded.
- Generous leave allowance - 24 days per annum.
- Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content).
- Employee Share Option Program - be an owner of Employment Hero.
- Annual Global Gathering - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024.
Are we a match?
Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
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