Senior Customer Success Manager

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We are looking for a Customer Success Manager to join our Client Services team, reporting to the Team Manager, Client Services.

Why is this role so crucial at Similarweb?

The Senior Customer Success Manager is a key player on the Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.

So, what will you be doing all day?

• Being the primary point of contact for all users on the account, including onboarding, training, understanding the client’s pain points, defining client success and engagement, and evangelizing
• Similarweb and all our offerings
• Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle
• Develop strong subject matter expertise across all Similarweb solutions (focused on our SaaS offerings)
• Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals

This is the perfect job for someone who:

• Solid understanding of digital marketing and customer success.
• Client-facing experience in a success planning and execution role.
• Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients).
• Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.
• Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
• Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
• Self-motivated, proactive, and results-oriented.
• 2-3 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning).

At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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