Permutive’s is a real-time data platform that empowers publishers and advertisers to address all of their audiences, whilst protecting consumer privacy and respecting user consent.
Our unique technology sits behind some of the world's largest publishers such as News Corp, Hearst, BuzzFeed, The Guardian, Conde Nast International to name a few — we enable them to understand and personalise user experiences for hundreds of millions of people every month.
You'll love working with us if you're excited about collaborating with brilliant colleagues, embracing autonomy and responsibility, and tackling challenges that will drive us forward. It’s a great time to join and become a key contributor in shaping Permutive for the future.
Thanks to our category-defining edge technology, we've attracted the attention of global investment partners like EQT Ventures, Octopus Ventures, ACE & Company, and SoftBank Investment Advisers. Additionally, we are listed among YCombinator’s Top 150 companies of all time.
About the Team
You'll be joining a collaborative, diverse customer success team who are based in London, Paris, and across the United States. We're focused on ensuring our customers meet their organizations' strategic goals while also helping us achieve world-class customer satisfaction and net revenue retention. We're a forward-thinking team who cares deeply about our customers' businesses; we are industry experts and consultants. We are the voice, eyes, and ears of our customers at Permutive, and we work hard to spread customer empathy in all internal teams.
What you’ll be doing
As Senior Customer Success Manager, you will focus on building strategic relationships and improving client health across our customers in DACH and the UK. You will support your customers in the creation and planning of their direct sold advertising strategy and ensure they are taking the right steps to grow their revenue through the use of first party data.
As Senior Customer Success Manager, you will be a senior member of the team and actively work to improve internal processes and practices while driving cross-team partnerships with other departments. In partnership with our Account Management team, you will support renewal and upsell opportunities within your account base, and be accountable for Net Dollar Retention.
You will develop a deep understanding of the needs and opportunities of our customers in DASH, and help us establish Permutive as a market leader in the region.
Your day-to-day responsibilities will include
Your success in the role will be measured by key performance indicators, such as customer retention and expansion (churn rate and net revenue retention), customer time to value, and customer case studies
What you’ll need
We’ll be excited if you also have…
What we are offering...
We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between €85,000 to €110,000 with a 20% performance bonus.
Benefits
Diversity, Equity & Inclusion
At Permutive, we’re taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.