Are you a problem-solver with a passion for delivering value to customers? Do you thrive in dynamic environments, enjoy managing operational tasks, and have a background in consulting? We’re looking for a Senior Customer Success Manager to join our team and take ownership of key client relationships!
Why this role matters: In this pivotal position, you’ll report to the Customer Success Director and manage a portfolio of key customer accounts. Your mission will be to drive business value for our customers through adoption, satisfaction, and expansion of Shippeo’s offerings.
What you'll do:
Own Key Relationships: Develop long-term partnerships with key accounts, becoming their trusted advisor from operational teams to C-suite executives.
Problem-Solver: Regularly monitor the status of operational tasks, such as carrier onboarding or support tickets. Follow up on delays, identify roadblocks, and ensure issues are resolved promptly to keep processes running smoothly.
Lead Business Reviews: Steer strategic discussions around goals, progress, risks, and new opportunities.
Drive Value & Growth: Ensure high product adoption and showcase tangible ROI, while collaborating with the Sales team on expansion opportunities.
Voice of the Customer: Act as an internal advocate for your clients, influencing Product, Sales, Marketing, and Operations teams to meet their needs.
Strategize for Success: Organize workshops and provide input on product roadmap prioritization based on client feedback.
Contract Lifecycle Management: Oversee contract renewals and key negotiations, ensuring continuous value delivery and satisfaction.
Showcase Success: Collaborate with Marketing to highlight success stories and customer achievements.
5+ years of experience in managing customers in a consulting firm.
A proven track record in handling executive-level stakeholders and successfully driving complex, high-pressure projects.
Fluent in German and English; additional proficiency in French or Italian a plus.
Willingness to roll up your sleeves and take care of operational tasks, being both a doer and a problem solver.
Experience or knowledge in Supply Chain industry is an advantage.
This is a hybrid role requiring regular visits to our Düsseldorf office, ideally twice a week. We’re seeking candidates located in the area to facilitate these visits conveniently.
Recruitment Process :
Application Requirements:
Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment.
We are looking for talents who share our values:
Find out more about our values in Our Culture Book
Diversity Statement
We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.
We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.
