This Senior Customer Success Manager will support 2 Account Executive's across retail and cpg current clients and is responsible for upselling and renewing critical contracts.
- Management of existing customer contracts and relationships in order to drive successful current contracts and upsell/increase revenue for data enrichment and hygiene, identity, audience activation, measurement and insights data services.
- Daily management of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments. Coordinates resources to ensure client satisfaction and ROI.
- Educate and inform clients/prospects on new and existing products and use cases with ongoing consultation to clients to uncover business challenges and offer data recommendations. Utilize product experts as a resource.
- Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations.
- Work with internal teams to develop solutions that helps solves clients’ data and marketing objectives. Advises client on industry best practices and proactively recommend solutions to address gaps/opportunities.
- Personally responsible for achieving a sales revenue quota in conjunction with Account Executive.
- Collaborates on account planning and organization with Account Executive to identify data sales opportunities.
- Execute basic contracts for standard products and services.
- Responsible for regular status calls inclusive of financial forecasting with Sales Leadership with existing portfolio.
- Works with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote.
- Work cohesively with operations, solution support, product management and marketing personnel to ensure product and service education is delivered to assigned portfolio.
- Works with wide range of internal groups - Operations, Product, Strategy, Legal, Compliance and Finance.
- Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc.
- Develop highly effective relationships across all client/prospect base and internal departments.
- Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; evangelize EMS across many use cases at client.
- BS/BA or equivalent experience
- 10+ years of sales/marketing experience
- Retail and CPG industry experience
- Digital Marketing experience
- Retail Media Network experience
- Demonstrated ability to use customer service skills to grow and cultivating client relationships
- Highly organized to manage large project portfolio with varying levels of details
- Ability to manage multiple fast-moving projects essential
- Ability to analyze data and present industry specific insights to clients
- Self-starter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industry
- Proficient in Microsoft Office Suite
- Ability to travel – approx. 20% of time
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