Senior Customer Success Manager

SENIOR CUSTOMER SUCCESS MANAGER 

About DataCamp

At DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in the data-driven world. With a diverse community of millions of learners, we provide a supportive and dynamic environment where you can grow your career and make an impact. Join us and be part of our journey to democratize data education!

About the Role

We are seeking an experienced and dedicated Senior Customer Success Manager to join our dynamic team. The ideal candidate will have a strong background in customer success, account management, and data analytics. As a Senior Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth by providing exceptional service and strategic guidance to our key enterprise clients.

About you

At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!

What you'll do

• Manage customer lifecycle from onboarding to renewal & expansion of customer accounts
• Launch domestic and global learning initiatives to increase adoption and engagement for thousands of learners to help with upskilling programs
• Multi-thread within organizations and build deep relationships with the key stakeholders, decision makers & executives
• Work closely with Account Executives to mitigate risk and identify new opportunities for growth to maintain best in class GRR & NRR
• Continuously demonstrate the value of DataCamp's various products and convey the value to ensure renewal, upsell and cross-sell during calls and business reviews
• Work with product and marketing to ensure the voice of our customer is being heard and influence our product and content roadmap
• Develop strong, collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing.

What You’ll Bring:

• Minimum of 5 years of experience in customer success, account management, or a related field, preferably in the SaaS or EdTech industry.
• Strong understanding of data analytics and familiarity with data science tools and platforms.
• Excellent verbal and written communication skills, with the ability to present complex concepts to a diverse audience.
• Proven track record of building and maintaining strong client relationships.
• Ability to work collaboratively across teams and departments.
• Passion for customer success and a commitment to delivering exceptional service.

Why Datacamp? 

Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible! 
• Travel: We gather teams into one of our offices a few times a year to stay connected
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Equipment: Yearly IT Equipment budget towards your home working set up.
• Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!

Compensation

The base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is $120k-$135k. Salary is one component of our total compensation package, which also includes a substantial variable. This position also qualifies for equity (i.e., stock options). The benefits available for this position include flexible time off, a 401K retirement plan + matching, insurance (medical, dental, vision, life), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks contained in our standard employee benefits package are also offered for this position.

At DataCamp, we value diverse experiences and perspectives. If you’re excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!

PLEASE NOTE - This is a REMOTE position, but all applicants must currently be located in USA and will work to Eastern Time Zone.