At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
The Customer Success Manager is part of the LinkedIn Talent Solutions organization. This role is an important role in our Staffing CSM organization, focusing on local relationships with our Enterprise Search & Staffing clients in the Netherlands. As such, this role is highly valued in our global Search & Staffing Vertical. The objective is to be a trusted advisor and strategic partner to Staffing Enterprise companies headquartered in the Netherlands, working with multiple stakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership industry advice; and helping our solutions become a mission critical, irreplaceable part of our clients’ sourcing process.
Responsibilities
- Develop optimization & retention strategies by becoming a trusted partner to our Enterprise Search & Staffing customers - maximizing the benefits of their investment; and working towards our clients’ objectives.
- Own the value assurance journey of our staffing partners, from inception to planning, to review, to value articulation, throughout key customer moments.
- Maintain relationships with our key client stakeholders, often Director+ level, providing industry advisory and updates on their investment and sourcing strategies.
- Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.
- Partner closely alongside the LinkedIn Sales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity,
- Utilise LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.
- Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.
- Become a thought leader within the Recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.
- This role will be based in Paris and travel to Belgium will be required (15-20% of the time in location).
Basic qualifications:
- Fluent in English, and Dutch
- 4+ years of experience in Customer Success, Account Management, or Customer Education/Training
- Experience in managing a portfolio of clients
- Experience in managing senior stakeholders, consulting, presenting in board meetings, driving presentations to a C-suite audience
Preferred Qualifications:
- Experience in dealing with clients in the B2B space
- Commercial acumen and ability to articulate value delivery towards customer’s objectives
- Strong verbal and written communication skills and technical aptitude
- Excellent organizational, project management, and time management skills
- Experience analysing data, trends and client information to identify product or service growth opportunities
- Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
- Excellent interpersonal skill with ability to build authentic business relationships
Suggested Skills:
- Stakeholder Management
- Account Management
- Data Analysis
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