Senior Customer Success Executive

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

You’ll be working within the Analytics & Insights team, responsible for delighting clients in Hungary, delivering retail measurement insights and analysis for Retailer clients.

Responsibilities

• Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
• Providing performance overview analysis and business issue analysis
• Continue to broaden knowledge of client business issues and needs, NIQ services and broader industry
• Delivering final reports and presentations, building a story and final recommendations 
• Own  reporting, including report maintenance, business issue analysis and solution integration 
• Build effective relationships with client representatives
• Working closely with the CS Consulting Lead, Operations Team, Reporting Hub and Retail Vertical Sales to transform customer experience
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
• Owning end-to-end process of in-scope solutions

About you

At NIQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.

As part of our culture, our promise to you is that at NIQ you can: Be Yourself, Make a Difference & Grow with Us.

Qualifications

• 3-5 years of experience
• Strong Business English and Hungarian knowledge
• Fast learner, curious and interested in exploring data
• Numeric and logical thinking.
• Excellent analytical skills
• Good communication and presentation skills
• Strong problem-solving skills 
• An ability to work independently and in a team
• Fluent in spoken and written English.
• Competent in Microsoft Office (Excel, PowerPoint, Word, etc.)

What we offer:

• Work in an international inspiring company
• Very well-equipped offices with free coffee
• Access to learning platforms, mentorship program and educational support to keep developing your skills
• Cafeteria package
• Employee Assistance Program
• Private health insurance
• Participation in discounted e-carsharing program (GreenGo)
• Flexible sport card, free entry to a gym near to Váci office
• An extra day off
• Participation in various regional and global projects as a part of the Employee Experience team

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion