Senior Customer Service Technician

Resource Innovations is seeking a remote Senior Customer Service Technician to join our growing team. As a Senior Customer Service Technician with Resource Innovations, you will utilize your interpersonal and technical skills to assist customers in achieving their energy saving goals.

 We are looking for a motivated individual to join our team to work full-time remotely. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike.  A strong technical background will be preferred as the candidate may need to provide virtual technical support to customers. The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures.  The candidate will place a premium on delivering high-quality customer service solutions, which improves customer experience and satisfaction with the program, our client, and organization.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Maintains customer confidentiality at all times in accordance with established client policies and procedures.
• Provides customer service support to various Resource Innovations clients across the United States, including answering a multi-line phone system, email, and chat inquiries, ensuring a high level of customer satisfaction.
• Supports customers in making educated decisions about their energy usage, including a high level of technical support for products sold.
• Act as a liaison between contractors and customers for the purpose of gathering data surrounding installation and suitability of energy efficient products for the home.
• Provide a high level of follow up, including after installation calls to customers.
• Provides administrative support which includes, but is not limited to data entry, reporting, and electronic record keeping.
• Produces and maintains documents for the warehouse and office using Excel and other applications.
• Other duties as assigned.

Requirements

• Must be able to work independently with minimal supervision, follow detailed step-by-step directions, and meet deadlines
• Excellent in the Microsoft Office suite (Excel, Word, PowerPoint, Outlook, and Access); a computer skills test will be required as part of the interview process
• Excellent customer service skills, including a high level of follow up skill and professionalism.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• Strong preference for a candidate with a technical background
• Supervisory experience preferred

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.