(Senior) Customer Service Associate (f/d/m)

Please note that the position is based in Germany.

LIGHTHOUSE FOR TALENT

At Trade Republic, we are on a mission to empower everyone to create wealth with easy, safe and free access to the financial system. With over four million customers we are the largest savings platforms in Europe, with users holding over €35 billion on our platform.

We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for millions of people across Europe to create wealth.

ABOUT THE TEAM

Support our customers in building their wealth: in Customer Service, we are proud to support our customers at all stages of their journey. We aim to provide trustworthy, empathetic and high quality advice, by listening to our customers and advocating for their needs with the rest of the company. We are the representatives of Trade Republic to our customers and act as the face of the company, whilst representing the customers to Trade Republic as we continue to build and improve our services. Our daily work is instrumental in moving one step closer to achieving our mission: Democratizing Prosperity and Closing the Pension Gap.

WHAT YOU’LL BE DOING

• You are the first point of contact for our customers and ensure an excellent customer experience - especially during our rapid growth.
• You will drive solutions for complex customer enquiries related to banking and trading topics
• You actively collaborate with stakeholders within the customer service department, the entire Trade Republic company  and our external partners to achieve resolution for our customers' enquiries
• You will support our customer service management team by providing insight into customer issues and suggestions.
• You address not only the ticket in front of you, but follow larger trends to identify and then propose solutions for broader problems
• You will take our customer service to the next level of quality and help us provide the best service possible.

WHAT WE'RE LOOKING FOR

• Fundamental experience (at least 2 years) in the financial sector through previous work / training in a bank, financial services in an operations or customer-facing role (e.g.: Customer Service Associate, Customer Service Agent, Customer Success Manager)
• Demonstrated ability to solve complex customer problems, requiring investigations across different tools/systems
• English language skills (written and spoken) at least B2 level or higher, other major European languages a plus
• Experience working with CRM software such as Zendesk, Freshdesk or Salesforce to manage customer requests. Other CRM platforms are welcomed as well. 
• Prior experience in a bank, another neobroker or similar neo-fintech is a plus

WHY YOU SHOULD APPLY NOW

At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day, we strive to build a world-class team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.

You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does for all of us at Trade Republic, then reach out!