Senior Customer Growth Manager

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

• Minimum 8 years of experience in a similar capacity in the SaaS/payments
space
• Self-starter who takes accountability for getting things done and delivering
results
• Have fantastic communication skills
• Have an empathetic mindset
• Someone who can remain calm when under pressure
• Have integrity, believe what we say, and do the right thing
• Are a team player as well as a proactive individual contributor
• Are a creative thinker with the ability to troubleshoot issues quickly and
effectively
• Work well in a fast-paced environment
• Are analytical and comfortable making and acting upon data to make decisions
• Are willing to challenge the status quo and confidence to deliver an alternative
approach
• Have outstanding relationship building skills, both internally and with prospects

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.