Senior Customer Experience (CX) Specialist

Beam is Asia Pacific’s largest shared micromobility company.

We are on a mission to turn little drives into better rides and make cities flow better for everyone.

We have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

This is just the beginning. Come join us on the journey.

• Efficiently handle customer inquiries within the agreed time frame, and establish customer’s needs through questioning by working closely with key stakeholders
• Understand processes and make recommendations to improve overall team efficiency
• Take ownership to solve issue and problem
• Manage and monitor KPI and CS agents

Requirements

• At least 1-2 years of experience in CX
• Fluent in English and Korean
• Ability to read, analyze, and interpret technical procedures
• Ability to effectively present information and respond to questions from groups of stakeholders
• Troubleshooting and problem-solving skills
• Interpersonal skills

Benefits

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

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