The ANZ-based Crisis Manager reports to the APAC Lead, Crisis Management. While they have a specific focus in the ANZ region from a project and stakeholder engagement standpoints, they are responsible for identifying, preparing for, and responding to events that may impact people, environment, assets, reputation, regulatory obligations, or customer base in the entire APAC region. The role involves creating and implementing plans, developing and delivering trainings to senior leadership, coordinating with internal and external stakeholders, and ensuring effective communication during and after a crisis. The ideal candidate is politically savvy, adept at navigating highly stressful, fast-paced complex environments, and excels in relationship management.
This position will ideally be based in Sydney with some potential for it also to be located in Melbourne.
Responsibilities:
Preparedness:
- Identify potential risks and crises specific to the ANZ region and the broader APAC region.
- Develop plans and processes tailored to regional nuisances.
- Maintain situational awareness and monitoring of the risk environment in APAC.
- Establish strong relationship with stakeholders in the region to increase program awareness.
Crisis Prevention and Preparation:
- Organize and conduct annual trainings such as table-top exercises, drills, and simulations with senior leadership.
- Maintain a Crisis Management Team rosters with clearly defined roles and responsibilities.
Crisis Response:
- Act as the primary point of escalation within the region.
- Triage and advise the APAC Lead on the need for activation of the crisis response framework.
- Support crisis activations as directed by the APAC Lead
Post-Crisis Analysis and Recovery:
- Conduct After Action Reviews to assess the effectiveness of a response.
- Implement improvements based on lessons learned from crisis events.
- Support business continuity efforts and help the company recover and return to normal operations as required.
Requirements
- Bachelor’s degree in a relevant field such as Political Science, International Studies, Risk Management, or related
- Minimum of 2 years of experience in crisis management, risk management, intelligence, security, government, or a related field.
- Exceptional knowledge of the risk environment in the ANZ region and APAC.
- Excellent writing skills (writing sample will be requested)
- Proven experience in managing high-pressure situations or crises.
- Outstanding communication, leadership, and decision-making skills.
- Strong organizational and project management abilities.
- Ability to work effectively with cross-functional teams and stakeholders across multiple time zones.
- Knowledge of industry-specific regulations and standards.
Preferred Qualifications
- Master’s degree in a related field.
- Certification in crisis management, business continuity, disaster recovery, or security (e.g., CBCP, CISSP, CISM, PMP, MBCI).
- Experience working at scale in large enterprises / blue-chip companies.
- Knowledge of other languages spoken within the APAC region.
- Experience with crisis management tools and rapid notification systems.
