Senior Credit Product Manager, UK&I Consumer Solutions

What’s it all about?

The payments industry is transformed by innovation, stimulated by a combination of new technologies, market entrants and regulation. Consumer lending is no longer a service exclusively offered by traditional players such as Issuers and Financing houses. There are numerous fintechs entering the space with a promise of more agile, flexible and customer friendly solutions. As the world’s leading payments technology company, it’s important that Visa continues to innovate through its own solutions and through strategic partnerships with key players in the field.

The Senior Credit Product Manager will be instrumental in rethinking our stratregy, capabilities and commercial opportunities along the credit value chain. Your role will include exploring future capabilities such as AI/ML in decisioning, personalisation and optimisation of credit offers, and understanding the growth of affluent consumers. You will be expected to develop a forward-looking strategy, engaging with key partners on both the buyer and seller sides to explore card and non-card lending opportunities and deliver the future of consumer credit in UK&I:

• The candidate will be part of Credit product owners’ team for the UK&I and will provide Credit Subject Matter Expertise (SME) support on client activities, assisting with credit product support and pushing forward the credit agenda

• A good understanding of key traditional and emerging players in the lending ecosystem and a thorough understanding of payments regulation with a focus on credit (e.g. understanding FCA plans to regulate the BNPL market, Consumer duty, Consumer Credit Act s.75 etc.) is paramount

• They will support the development of a “Future of Credit vision” and Lending GTM strategy in alignment with Visa’s strategic objectives and will work alongside Sales and Business Development to deliver against this plan.

• They will work directly with our Issuers and Lenders to develop and deliver new lending propositions, taking a customer- centric and data driven approach, delivering a clear ROI to Visa and the client.

• They will work directly with our Merchants, Acquirers and Enablers to develop and deliver new embedded finance propositions, taking a customer- centric and data driven approach, delivering a clear ROI to Visa and the client

• The candidate will work with product and segment managers in the UKI and European Hub product teams, Consulting and Marketing to develop commercially viable propositions that combine Visa and partner assets to meet consumer lending needs.

What we expect of you, day to day.

• Lead day to day management of Visa’s credit product strategy and opportunity identification, including both short- and long-term strategic planning for lendin, along a revised understanding of the end-to-end value credit value chain

• Maintain oversight on consumer trends, changes in the lending ecosystem and regulatory landscape, and integrate as part of Credit Product strategy and solutioning

• Lead credit relationships with issuers, working towards the delivery of credit products and propositions and accelerate market adoption of products already live in market.

• Support the Credit Origination strategy facing off to Issuers and Lenders, working towards the delivery of a Minimum Viable Product (MVP) and accelerate market adoption.

• Provide analysis and input for key Client RfPs and providing stakeholders with regular updates on credit performance. 

• Use your product expertise and commercial acumen to propose new lending solutions, leveraging proprietary and partner capabilities, placing the consumer at the heart of it.

• Develop, roll out and monitor of financial performance indicators for credit products across segments, consisting of revenue targets and product metrics.

• Lead delivery of Visa Instalments APIs network upgrade, managing seller side engagements, working closely with key account directors to scale the proposition

• Continue to develop Visa’s market thought leadership perspective on the future of consumer credit and embedded finance.

• Progress Visa’s horizontal product integration strategy developing consistent client experiences across market leading products (Visa Flexible Credential, Visa Instalments, Click to Pay & Tink).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we’re after…

• Experience in the payments industry, preferably in product management or strategy at an Issuer, Lender, BNPL
• The candidate will need to demonstrate strong commercial acumen, data fluency and have an in depth understanding of Credit P&L KPIs, as well as trends in customer experience and how they influence customer engagement and adoption.
• Understanding of the E2E credit value chain. From Acquisition to Customer servicing
• Sound business acumen, analytical skills and keen understanding of new technology payment business models and profitability drivers
• Familiarity with development of new consumer value propositions, a passion for meeting consumer needs and ability to translate customer need to commercially viable propositions.
• Strategic thought leadership coupled with execution bias to support or drive initiatives and meet key result areas.
• Strong communication skills and ability to build strong relationships with clients and colleagues across Visa functions, navigating a matrix organisation.
• Educated to degree level or equivalent working experience.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.