Senior Conversational Designer| Writer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.  

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. 

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

At Sinch, Conversational Designers are in charge of devising innovative experiences to connect people and brands on conversational channels like WhatsApp, Instagram, Facebook Messenger and many others by integrating Sinch proprietary solutions. We currently have one job opening for a Conversational Designer to be part of the Professional Services team and design chatbots and other solutions for companies all over the world.

Key responsibilities

• translate statements of work into functional conversational experiences;
• conduct research and requirement gathering with clients and end users;
• design user-centered conversational flows and write dialogue for them;
• identify the need for language localization and/or cultural adaptation;
• conduct heuristic analyses of existing dialogue and flows;
• create NLP strategies, map intents and create expression libraries;
• keep design documentation up to date;
• outline different types of testing and iterate based on results;
• curate content and conversational flows post launch to suggest improvements;
• prototype solutions;
• create bot personas;
• communicate with and work with other designers at Sinch;

Core Skills

• cohesion and clarity when communicating both verbally and in writing
• adaptability and willingness to work in different projects with multidisciplinary teams
• ability to manage a varied workload and meet deadlines
• proactive, data-oriented and hands-on
• open-minded, curious and empathetic
• accustomed to actively listening and collaborating by using technical skills and relevant knowledge
• disposition to give and receive constructive feedback, both technical and behavioral

Requirements

• previous experience designing conversational experiences;

• effective creation, planning and execution of design processes;
• regularly updated knowledge of conversational design and UX best practices;
• user focused, big on teamwork and unafraid of change;
• Advanced level of English;
• Be based in Mexico City- This position requires one quarterly meetings in Mexico City, other than that, you'll work remotely.

Big Plus!

• Previous knowledge in platforms such as Miro, Jira and Confluence

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. 

 Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!